So we figured out that someone definitely was stealing from the cash register and got word from one of the staff about who it might be – a random spot check confirmed it was them.
It was incredibly disappointing as we’re independently run and I thought that all my staff could be trusted.
So anyway, the question is – how can I increase security & reduce the chances of theft in the store without ruining morale and making staff feel like they can’t be trusted?
Really sorry to hear that’s happened. It’s never a nice feeling to know that someone you trusted was stealing from you. Do the other staff all know that someone was stealing?
What kind of business are we talking about? Do you have more than one person sharing the till throughout the day? A lot of businesses require each person to have their own till and log in so their money is tallied up at the end of the day and if it doesn’t match the sales then that person will have to be held accountable. This may not work in some smaller businesses but something to think about.
Do you have cameras in your store? You could think about installing a security camera that covers the till and front counter but explain to the staff that it is there for their safety in case anyone tries to hold up the store and take money from the till.