If you want to be a claims handler, be prepared not to see a lot of daylight during your working hours. A claims handler is basically a middle man between an insurance company and an insurance holder. Since life insurance, car insurance, business insurance and home insurance is a very necessary part of life, it is imperative that the people who deal with claims against such insurance policies are at the very top of their game.
There are literally thousands of claims processed on a daily basis in any given city. It falls within the claims handler's responsibilities to proves all claims within a stated turn-around time that is both fair to the insurance company and the client. The handler is also expected to gather all necessary information pertaining to claims to ensure fraudulent payouts are minimized. This process involves a lot of paperwork which must be filed away for safekeeping after claims are processed.
A claims handler must develop a tried and trusted process to make sure that claims are handled efficiently and speedily. This means that he/she has to build relationships with brokers and clients alike to ensure the best outcome for all claims. Processing claims take up most of the working day for claims handlers but there must be time set aside for the following tasks as well:
- Updating client information
- Typing up official documents on behalf of clients
- Keeping up to date with email queries