As a Credit Controller, you will be responsible for overseeing the accounts of debtors to a company, ensuring that payments are made on time. Where payments are overdue, you will need to deal with these debtors and issue reminders via email, telephone calls or by letter. As well as day-to-day collections, you will also be expected to oversee and analyse accounts, identifying and highlighting those that may cause problems in the future. If disputes or problems occur with clients, and debtors fail to comply with the payment terms set out by a company, a credit controller will be expected to have a working understanding of how third parties such as debt collection agencies, credit insurance companies or solicitors work. In some cases controllers will be expected to appear in court on behalf of a company. When new clients come to a company, you will also research the credit rating of these new customers, and set payment terms and open accounts for them in accordance with your findings.
Key responsibilities include overseeing debtor accounts and working as a member of the credit department team. A credit controller will work with colleagues to create departmental processes that will help the business run more smoothly and collect monies more efficiently, such as invoicing, schedules for invoice follow-ups, and communication with senior management regarding problematic accounts. You must be able to work well within a target-driven environment and it is important that you keep up-to-date with new developments. Excellent communication and numeracy skills are a must.