Moved from apple fan boy to actual apple employee (i still work here and love it). It's a very youthful and high pace environment in the Covent Garden store (which i love). Training is spot on.
I did a stint on the phones and did NOT enjoy this anywhere near as much as i do working with customers face to face. Answering inbound calls all day (lots of complaints etc) was tiring and you need thick skin.
Commitment to customer service is second to none.
Apple is a fantastic place to work and the best thing about it is the people. Wonderful people who really care about customers and the amazing products.
I was hoping for slightly better staff discounts, but they're still not bad.
The love for the brand
The work environment is great at Apple. You mix with creative, positive people who really know their stuff. They're great with their customers and it's a great brand to have on your CV. They offer some good learning and development experiences.
Low salary. You don't get paid for overtime and the hours are way too long. There is no way that you can get ahead when you come in at the bottom, well at least not for years and years. If there is a higher job going they just bring somebody in from outside.
I love the free perks we get!
Reasonable salary (but far from breathtaking). They employ quite a specific type of person so it's relatively easy to get on with others (most folks are outgoing, bubbly etc). Decent rates on Apple products, food and drink often supplied (Friday beers etc), Monthly/Quarterly meetings always have a fun theme.
Where do i begin :) - IMHO Staff are treated like kids and are seldom allowed to make autonomous decisions - Upselling is everything and will get on your nerves (nobody uses mobileme, so don't make us sell it!) - Training can be a bit tiresome - Hard to progress. Highly unlikely that you're going to move from the Genius bar to a corner office in 5 years (or even 10)
Quirky and fun quarterly meetings (often themed)
Apple policy is to employ members of the indigenous population, end users, enthusiasts , brand followers etc to interact with the population of each country in their own languages and customs.
Employees are no more than customers with attributed status with their supplemental lanyards and various Apple attire.The price of 'technological progress' in this context is the employee/customer becoming the ultimate end user, buying and selling Apple signification as a pure, this time virtual medium of exchange.
Presumably Apple will soon have extracted enough capital from their global campaign to actually build their spaceship and return to their own plant.We can only hope.
Fair pay shouldn't be a benefit!
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