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56 Bupa reviews 

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  • People
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18% of employees recommend this company to their friends

Reviews:

“Great company mission, good teams, out of date systems and processes”

Although the company works for the health of the people globally it is also focused on staff internally as well There is an open door policy to senior staff and there is real sense of co-operative working between all the separate businesses that make up the organisation. The way that the company sets out its goals is inspiring.

Outdated systems and processes and nothing happening very fast to fix this All the decisions seem to take an age to work through to implementation Too much focus on profit and not enough on the investment that is needed to bring it all up to date

I love the fact that I am working for a company that wants to cure and heal – it's contributing to a really worthwhile mission.

“Careless leadership with no sense of appreciation for employees”

As a Care Assistant I am rewarded at the end of each shift by knowing I have done my best in my duty of care to improve the standards of living for our service users.

The lack of trust and support by fellow employees an employers. I feel we are not fully supported by our management and the work we do is never appreciated. Fellow employees are to quick to complain about colleagues and sometimes act unprofessional. I think a large amount of employees no longer enjoy their job due to the strain and pressure of the work and have become unsatisfied. Management are also quick to pin blame of their mistakes onto staff yet show them no support. I have seen first hand how they will break their own policy and even go against the law in order to save themselves whilst putting staff and service users at risk by the ac ... The lack of trust and support by fellow employees an employers. I feel we are not fully supported by our management and the work we do is never appreciated. Fellow employees are to quick to complain about colleagues and sometimes act unprofessional. I think a large amount of employees no longer enjoy their job due to the strain and pressure of the work and have become unsatisfied. Management are also quick to pin blame of their mistakes onto staff yet show them no support. I have seen first hand how they will break their own policy and even go against the law in order to save themselves whilst putting staff and service users at risk by the actions they chose to do. I do not think we get rewarded enough for the job we do and the amount of hours we work. Especially employees who don't get any additional wage for working nights. more

The most unusual part of the job is finding out when you are actually going to work as the rota is never done on time and can even be changed without you being informed throughout each month.

“Excellent training provided but poor management!”

the job satisfaction knowing that you really make the day of the clients that you take care of and they look forward to when your working.

To many young staff who think that there job is to chat to each other or on the phone instead of doing the job they are being paid to do -CARE

The fact that everyone you meet thinks this is a well paid job because you work for Bupa they assume its well paid. What a joke!B

“I never ever felt that me or my collegues r recognised for the commitment, dedication & hardwork put for Bupa to maintain its fame and profit. SHA”

u make good friendship amongst staffs as all moan about the deaf management and poor pay.... birds of same feather club quickly

Pay!!!! The least any organisation can offer The management never listen or recognise the employees..... Moreover, a slap on ur face on Christmas,,,, a grand amount of 4.90 pounds extra in ur salary to celebrate Christmas with ur family.....

U go thru job websites in search of new jobs to rescue yourself

“poor management they treat workers with contempt most of the time they only speak to you if they have to”

doing your best for the residents

the pay I have been at the same care home for nine years but in all that time my pay hasn't even gone up a pound and some carers spend to much time on there phones and going for fag breaks and to many staff seam to think that you should be running around after them

I cannot think of anything unusual about working at bupa

“Not to bad”

You get a free meal every shift if the cook decides to cook you one, although they are meant to.

rubbish pay, no shift incentive, and rota takes ages to so can't plan to far in advance

nothing unusual about working for bupa

“Could be better...”

We can help people who relay on us.

Pay!!!Our job is VERY responsible.Sometimes someone's life is in our hands and earnings are not adequate to our work.Minimum wage???People at factory's getting more... :-( Also no co-operation between teams(days and nights).

None.

“THE COMPANY DO NOT LOOK AFTER THEIR STAFF. THE WORK IS HARD AND STRESSFUL BUT THEY DONT CARE.”

NOTHNG GOOD ABOUT WORKING FOR BUPA

THE MANAGEMENT ARE USELESS. THEY DONT KNOW THE CLIENTS AND THEY LOOK DOWN ON US MERE NURSES AND CARERS. THE WORST COMPANY TO WORK FOR

ANY MANAGER WHO ACTUALLY WORKS

“the pay is terrible but i love my job”

giving care to those who need it

got to be the pay

“terrible place to work for always having to watch your back.”

getting out and looking for a new job.

clients are not getting the care. lack of staff. bad carers. not enough nurses. managers not looking at what is really going on. staff getting picked on and nothing done about it.

someone smiling at work

“Company is all about image and if a member of staff doesnt fit then they get riid”

cant think of any reason to work for them

the lack of care for the clients. the backstabbing. the lack of support from the manager up. only get a visit when we have done thing they dont like

keeping good staff cuz they leave as they cant stand the lack of care given

“NO CARE, POOR MANAGEMENT SKILLS,ABSOLUTELY HORRIFIC”

the only thing about working there is the satisfaction you get from the residents and caring for them

everything!!! don't keep to their word, poor pay, no support from management, lack of staff

you only see the management when somethings gone wrong otherwise they don't tell you your doing a good job

“who is getting my share of £22,000 AVERAGE WAGE”

Days of

Management system

“Poor Standards by the new Senior Management, " Money & Profits before Care"”

Free Meals & Paid Breaks for staff

Resident, Service User require a voice for senior management to hear about the support required for hard working staff....

Bupa have some fancy gloss, with little or no substance.

“Watch your back!”

Previously good training, none recently.

Covering up of issues raised, not wanting to confront them. Pay (and bonus poor they aim not to pay it) Two faced senior Management

No different to other companies

“the management are crap and the nurses are at risk all the time”

nothing

having to work there

any help from management they are all useless

“its a job”

Paid breaks. Getting free meals.

The pay is terrible. In comparison to other companies Bupa salary is very low considering the fees for private residents are amongst the highest. The saying goes - you get what you pay for. In other words, Bupa care homes lack highly qualified staff. Not enough staff, but staff are frightened to report this to local authorities. The area manager is just focused on money money money. Making a profit is central to Bupa and giving quality care comes second.Bupa don't value their staff.

The good reputation Bupa appears to have in the community. If only the public knew the truth.

“Supposed to be the leading care provider! Needs to look at staff shortages and sort out a decent pay package for carers.”

The staff team.

Low pay,being stressed. Constantly being asked to work on your days off.

If anyone ever gets listened to!

“Dreadful company all about money money money”

Your colleagues

Poor pay,understaffing(though not according to BUPA),no communication,not being allowed to have a life outside working hours-always ringing you up to work even if you've just come off shift.

Will someone ever listen to how staff feel?

“Low staffing, low morale, profit before care”

For some it's a job

Senior managers have no interest in providing good, let alone excellent care. Profit margins and keeping their reputation is all that matters.

Bupa believe that qualified nurses will work for pay below their competitors, simply because they are Bupa

“Poor for everything especially care of the elderly!”

Absolutely nothing.

Very poor pay.Constantly being pushed beyond your limits-slavery was abolished centuries ago!! Short staffed always and poor resident care.

A shift that is fully staffed,getting a break,not coming off shift drained and exhausted. Not being asked to work on your day off.

“Very poor leadership , disgraceful overall compluance of services”

I really cannot think of anything....

You are not valued, treated worse than animals...

The fact that they have no awareness of their own rapid decline

“For the reputation Bupa has the pay for carers is rubbish”

When residents tell you they love you & you can bring a smile to their faces, knowing when I leave after a shift I have worked to the best of my ability treating each resident with dignity and respect and making a difference to some ones life even if its just a hug because sometimes thats just what they need.

Poor pay, minimum wage for night,weekend and overtime shifts. Not enough staff, lazy staff, rota only done after your last shift of previous rota. If someone has to go to hospital 1carer is left to deal with all other residents

The worst thing working for bupa is no back up from management when things go wrong and preparing dead bodies before undertakers take them to mortuary. Stress and fatigue after each shift

“Company thinks it's marvellous but it's actually dreadful.”

Absolutely nothing!

Dreadful pay,worked like a slave,not allowed to have a home life, residents pay too much for too little. Management don't care about their staff.

If you get a break,if you are fully staffed,you get paid properly,you get a thenk you. Nothing it's just a money mad company.

“Awful company! They will scapegoat you for abuse and hide it from the safeguarding authorities and CQC! Staff abuse one another. Get out quick!”

They might offer some annual training!

They cover up abuse, hide it from the authorities and attempt to suppress it from CQC and Social services. If you report it, you get bullied. The managers are bullies and evil and will blatantly lie to protect their position, and if you work with Africans, beware as they believe in witchcraft, and are willing to make you the subject of it until they harrass you out of your job. They even accuse others of being a 'witch!' They will 'look after their own'. The food can be toxic and causes many staff to report repeaded diarrhoea! You will experience food poisoning which can last for months. It's in the milk and in the sand ... They cover up abuse, hide it from the authorities and attempt to suppress it from CQC and Social services. If you report it, you get bullied. The managers are bullies and evil and will blatantly lie to protect their position, and if you work with Africans, beware as they believe in witchcraft, and are willing to make you the subject of it until they harrass you out of your job. They even accuse others of being a 'witch!' They will 'look after their own'. The food can be toxic and causes many staff to report repeaded diarrhoea! You will experience food poisoning which can last for months. It's in the milk and in the sandwiches. You will experience it at various Bupa locations. I pray HSE will do a spot check! You are on your feet all day except for when you write the notes, and you never get to leave on time. They wont pay for handover time! Some staff take paperwork home and do it in their own time to make it look like they are effiecient. The paperwork /admin storage is a mess! The atmosphere generally 'stinks'. Care staff spend an excessive amount of time down at the 'smoke shed' then come back smelling like an ashtray, and then think others don't notice. The will do this before and after meal times (off to get the trolley) and when they empty clinical waste. They spend about an hour/6hr shift there, but also get paid! If you don't smoke, you're doing extra time compared to smokers and gossips, but get no recognition for your labour as youre not in the 'in crowd'. Unless you're desperate, broke, African or from India and can't speak proper English, your really won't fit in there. If your just desperate and broke, join an agency and get out as fast as possible! If you're honest and have integrity, get OUT before our character is ruined! more

You have to stand up for the handover. There's no comfortable facility for you to have a break. Management will follow you to the toilet!! Very poor ergonomics - they don't provide enough desk space for you to do your writing or position the folders. Staff leave their FOUL SMELLING shoes in the locker rooms, which makes you want to GAG, when you go in there. You will honestly think you've inhaled a fungal infection. There are even silverfish running around the filthy room. You won't have access to a locker, so leave valuables in your car boot.

“Whilst working for Bupa.”

The only best thing about working for Bupa is meeting the fantastic residents.

Everything, the standards of Care, the staff, the training, the food.

That paperwork comes as a priority over the physical care of the residents.

“Worst Job I've ever had”

The residents

The lack of care to staff and the pay for a carer £6.55 on nights is appalling.I have lasted a month and im quitting.

How uncaring it is

“Bupa isn't a happy place to work excessive work load”

Good carers who do a good job

Not enough staff on shifts especially nightshift. Massive workload staff not getting adequate breaks on nights.

Worst pay and conditions I've ever encountered

“Hell”

Getting to interact with the adorable residents

The management is absolutely horrendous. There are a lot of meetings held during which the forever changing Bupa policies and implementations are discussed for endless hours. Meanwhile, on the floor there is absolute chaos as we are understaffed and the management is never around to help with the plethora of problems in the home. Bupa may advertise that they are all about the care but really they're about the business. Resident fees are high, staff pay is low, staff morale and work ethic is low and care is poor. All a result of Bupa's focus on cost-cutting. It's the worst atmosphere I've ever been in with staff complaining and ... The management is absolutely horrendous. There are a lot of meetings held during which the forever changing Bupa policies and implementations are discussed for endless hours. Meanwhile, on the floor there is absolute chaos as we are understaffed and the management is never around to help with the plethora of problems in the home. Bupa may advertise that they are all about the care but really they're about the business. Resident fees are high, staff pay is low, staff morale and work ethic is low and care is poor. All a result of Bupa's focus on cost-cutting. It's the worst atmosphere I've ever been in with staff complaining and gossiping all the time as a result of the manager having not the slightest clue of how to run the place. more

The arrogance the managers (both home and regional)exhibit towards the staff in spite of the fact the they are in a word, useless. You've done nothing to be proud of. Why don't you hold your noses at a 180 degree angle?

“I agree with the negative reviews of this company”

Some of the team - you make great friends because of the rubbish pay and stress

Lack of support and total disregard for each department from Management (when you see them), Carers/Nurses think they are superior to the Housekeeping department and treat them like dirt, total disrepect between departments.

Rotas getting changed at the last minute - you never know when you are going to be in or at what time

“Warning: if you want an health insurance don't choose BUPA. It is an unhealthy "organization"”

Overcharge you in your health insurance and make claims on you untill you are death

BUPA is an unhealthy organization which charges you double on your insurance. BUPA does not listen to your questions and constantly give you wrong answers. At BUPA nobody knows how to handle and claim you twice on your insurance. After repeat phone calls they charge you the same. I think they need a hearing test in that "organization"

Cpmake double health insurance claims and continue stalking you to receive payments

“horrendous company to work for, over worked, short staffed and under paid.”

There is nothing positive to say about working for Bupa.

Constantly put down every day, no matter how many hours you work or how much you do, it is never good enough. Negative feedback all the time, the staff work solid for 12 hours with no recognition. Nurses are over worked and more paperwork than they can cope with. Management don't listen and don't care. If you are a nurse and value your pin number then DONT work for Bupa.

“absolute shocking company i walked out even though i dident have a job to go to, yes that bad !”

Nothing

Starting work

People stay longer than a week

“Bad management”

the residents

working nights and weekends and still get paid lousy 6.55 working understaffed just 2 of u on night and 1 nurse who doesn't help you at all, leaving there in the morning drained feeling sick have no social life if you work nights, night staff should get paid more than day staff but never gona happen I'm currently looking for new job all though I'm very much gona miss my residents but gt to point can't do it no more

toning I can say

“Supportive company who puts the residents first”

Good pay as a care assistant I am on 7.95 during weekdays and 8.45 at nights and weekends I am well aware that this has only just increased in the past couple of months.

Long hours I do 12 hour shifts 4-5 times a week sometimes this can be very tough.

“As a nurse expect to work hours in excess of contact, Travel up to 150+ miles a day!”

car, health insurance not much

No work life balance, Stressful, being on call whilst on clinical visits. Travelling to clients during rush hour am & pm Lone worker. Marked difference between field & office workers perks

Not much support

“No loyalty towards staff”

The people you work with

The way the top management treat employees

“demanding physical work”

The residents and most of the staff

The extremely low pay, always short staffed, feeling undervalued, nights get no more then days £6.55 in rubbish pay for days and nights, and we have to almost kill ourselves for it. Bupa are blind deaf and dumb only hear what they want to, residents paying over the odds and some think they have a right to treat us like dirt on their shoe because of this. Most residents are lovely though. please come and work here we are very short staffed I wonder why, and staff are leaving all the time, I wonder why I will be leaving as soon as possible, so yeah come and join the team you will be welcomed with open arms.

the ghost children playing at night

“more pay”

the care they give to the residents

pay pay pay is rubbish. the holiday you have to book it for the whole year REAllY if you don't know what you doing tomorrow how will you know what you doing next month.

the management have their favored staff getting away with everything getting all the shift they want days they want to work etc.if you are not in management goodbooks everything you ask for is a no even to swap a shift while you have someone who want to who want to swap with you still no.

“Worst wages and bad management.”

Many support Trainings.

The ridiculous wages, taking care of a human being really suppose to be appreciate and well paid, the company talk to much how we must give our effort and dedication, but nothing comes from the other side; Almost the time working short staff and not get a penny extra, no improvement, no career plan, its just abuse!

People are running away from de ridiculous wages, is very unusual work with a normal number of staff.

“TOTAL LACK OF RESPECT AND SUPPORT FOR THEIR STAFF”

not a lot

they see you as a number and pile so much pressure on you. expect so much for so little and no thanks for it

“like the home I am working in free food.”

Looking after residents, and making residents lives as happy as possible.collegues very friendly and helpful.

Pay is awful, bupa are not grateful for their carers, and nothing for christmas.would the big bosses ever do our job for £7.16 an hour. Money grabing bosses.

“Awful company to work for,do not care about residents or staff.”

Absolutely nothing!

Absolutely everything!

Having a Home Based trainer who was a carer and couldn't do their job properly then!!!!

“Worst company to work. No support from management, constant changing off duty and don't inform you, moving you to different care homes.dont work h”

There nursing and care staff

Management. Don't not support there staff. I have seen colleagues physically and verbally abuse and even sexual assault. For a care company they really do not care about the health and well being of there staff

I will never work for a worst company

“.... it started out fine, but when the honeymoon period was over could not wait to leave”

the residents

the managers, the company, the pay, the poor treatment of employees, subhuman working conditions

the residents

“Worst work place, avoid!!!”

Paid breaks

No respect given to the residents, low standards of care, poor management, staff are more interested in Being on there phones and having a carry on with another Instead of going their job! Managers only interested when suits, lack of team work and communication from all staff! Clearly more training and discipline needed. Not enough visits from care commission.

“site dry cleaning, car valeting and beauty therapy Bupa Community Connections (voluntary work within the community) discounted shopping at local store”

Meeting the senior residents.

None of the incentives above are there,the worst managers I've ever come across,lacking ability and compassion for employees,just there to make sure paperwork is done no matter what the circumstances are.

“Rubbish”

Nothing

Management totaly useless,and very corrupt.

“Very Hardworking staff, poorly paid,”

Good hard working supportive colleagues. I Love caring for elderly, and trying to make a positive difference to their days.

Being short staffed...often. Being given more paperwork to do to ease pressure from senior careers when care assistants already have enough tasks and pressures which are almost impossible to fulfil. I also Have been informed that as Bupa now have to pay national living wage +5p, they are clawing it back by stopping paid breaks which works out at one hour in every 12 hour shift which £7.25wage would mean for myself who works three 12 hour shifts a week, over the whole month 12 hours less hours, which means £87 less monthly pay, which works out as total pay £957. Before living wage I earned total pay £968, therefore I on ... Being short staffed...often. Being given more paperwork to do to ease pressure from senior careers when care assistants already have enough tasks and pressures which are almost impossible to fulfil. I also Have been informed that as Bupa now have to pay national living wage +5p, they are clawing it back by stopping paid breaks which works out at one hour in every 12 hour shift which £7.25wage would mean for myself who works three 12 hour shifts a week, over the whole month 12 hours less hours, which means £87 less monthly pay, which works out as total pay £957. Before living wage I earned total pay £968, therefore I only benefit in my pay by Around £2.75pence per week. Also if emergency alarms go off during breaks we would still have to go and check resident safety. Bupa have barely given as they have sneakily taken it away. Very disappointing. more

“Unprofessional until it suits management. Break rules a daily basis. Lack of care to staff and patients loads more to say.”

Trying to look after patients properly.

Backstabbing never paid properly rotas change without knowledge finding patients not cared for properly usually sat in there own mess and have been longer than they should. Plenty more to add but will be alday

Working night shift and watching colleges sleep on night shift including nurses and managements family.

“Cant wait to leave!”

The residents are the best thing about working here. I'm also lucky enough to work with some lovely colleagues some of who, have become friends.

Management! Working on a night shift and getting in an hour before my shift to speak with my manager, to be told that she didn't have time as she had to go home for tea. Definitely not appreciated or supported. Staffing levels are shocking, leaving just two members of staff to run a home.

Having to constantly check the rota as can change daily

“Management constantly changing shifts and units unable to keep Nurses due to Unit Manager being Nasty”

The Residents

Management and Bitching behind people's backs

How care staff on certain units Question Nurses and Receptionist is constantly Rude to staff she doesn't favour.

“Managers dont care about the clients as long as the beds are filled”

free uniform and the odd disgusting meal some of the staff and the clients are why staff stay

lack of staff. crap managers. lack of bedding clients having to wait hours for care and wound care managers always saying quicker faster

decent manager to find happy staff

“Dishonest workplace”

The salary

Bupa pushes its staff to find any way possible to not honour a claim. It made me sad to refuse valid claims if we could find a way to consider it not valid.

I thought Bupa was about helping covered people feel safe, but actually my job was to refuse valid claims.

“Bad management clique staff”

Residential users and families, bringing happiness for a short period of time. Family members were engaging and didn't have a problem with me personally and felt comfortable enough to express their concerns.

Pay is atrocious, management insulting and lazy, slave labour. The unbelievable part of this was the fact the manager had previously been sacked for sleeping on the job as a nurse. Her mother had been employed as the deputy and she was a staff nurse but was always leaving early or having her hair done but claiming wages for not being there. The manager was there now and again, eating residents food, which we had been banned from..(leftover un-served portions). The odd job man was a sneaky beak and so was the receptionist who was the managers best mate.....you were made to feel inferior but made to work like a dog

to be asked why you were smiling, or happy , to constantly be ignored by the manager and not to anyone specific, but a regular occurrence. Demeaning attitude from other carers. I ended up leaving after 7 months, it was so bad. There were too many divisions, new and old, old decided to stick together, and leave difficult two staff jobs to one person...would do the simple jobs and leave the more time consuming ones to others. not welcoming, not helpful and two faced, segregating staff into who they liked or didn't, sad sad state of affairs.

“bupa activites”

the best thing was the residents and working with them . It is lovely to see a smile on there faces.

The home I worked for was horrible. My first week was stressful no communication at all and the manager excepted us to know everything.Very poor organisation skills which I was shocked about because of bupa's worldwide name. The worst job ever and place to work , there support for now employees is terrible and to feel like that in your first week is unacceptable.I believe that the home did not support the activities 100%. Looking in the offices they had no new stuff to use and no useful equipment.

The staff were all miserable and rude. To work in a environment like that a few smiles would not hurt.

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  • 1,504 live Bupa jobs on Adzuna
  • £21,048 average salary for all Bupa jobs
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About
Bupa’s purpose is longer, healthier, happier lives. A leading international healthcare group, we serve over 14 million customers in more than 190 countries. We offer personal and company-financed health insurance and medical subscription products, run hospitals, provide workplace health services, home healthcare, health assessments and chronic disease management services. We are also a major international provider of nursing and residential care for elderly people. With no shareholders, we invest our profits to provide more and better healthcare and fulfil our purpose. Bupa employs more than 62,000 people, principally in the UK, Australia, Spain, Poland, New Zealand and the USA, as well as Saudi Arabia, Hong Kong, India, Thailand, China and across Latin America. For more information, visit www.bupa.com.

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