Although the company works for the health of the people globally it is also focused on staff internally as well There is an open door policy to senior staff and there is real sense of co-operative working between all the separate businesses that make up the organisation. The way that the company sets out its goals is inspiring.
Outdated systems and processes and nothing happening very fast to fix this All the decisions seem to take an age to work through to implementation Too much focus on profit and not enough on the investment that is needed to bring it all up to date
I love the fact that I am working for a company that wants to cure and heal – it's contributing to a really worthwhile mission.
As a Care Assistant I am rewarded at the end of each shift by knowing I have done my best in my duty of care to improve the standards of living for our service users.
The lack of trust and support by fellow employees an employers. I feel we are not fully supported by our management and the work we do is never appreciated. Fellow employees are to quick to complain about colleagues and sometimes act unprofessional. I think a large amount of employees no longer enjoy their job due to the strain and pressure of the work and have become unsatisfied. Management are also quick to pin blame of their mistakes onto staff yet show them no support. I have seen first hand how they will break their own policy and even go against the law in order to save themselves whilst putting staff and service users at risk by the ac ... The lack of trust and support by fellow employees an employers. I feel we are not fully supported by our management and the work we do is never appreciated. Fellow employees are to quick to complain about colleagues and sometimes act unprofessional. I think a large amount of employees no longer enjoy their job due to the strain and pressure of the work and have become unsatisfied. Management are also quick to pin blame of their mistakes onto staff yet show them no support. I have seen first hand how they will break their own policy and even go against the law in order to save themselves whilst putting staff and service users at risk by the actions they chose to do. I do not think we get rewarded enough for the job we do and the amount of hours we work. Especially employees who don't get any additional wage for working nights. more
The most unusual part of the job is finding out when you are actually going to work as the rota is never done on time and can even be changed without you being informed throughout each month.
the job satisfaction knowing that you really make the day of the clients that you take care of and they look forward to when your working.
To many young staff who think that there job is to chat to each other or on the phone instead of doing the job they are being paid to do -CARE
The fact that everyone you meet thinks this is a well paid job because you work for Bupa they assume its well paid. What a joke!B
u make good friendship amongst staffs as all moan about the deaf management and poor pay.... birds of same feather club quickly
Pay!!!! The least any organisation can offer The management never listen or recognise the employees..... Moreover, a slap on ur face on Christmas,,,, a grand amount of 4.90 pounds extra in ur salary to celebrate Christmas with ur family.....
U go thru job websites in search of new jobs to rescue yourself
doing your best for the residents
the pay I have been at the same care home for nine years but in all that time my pay hasn't even gone up a pound and some carers spend to much time on there phones and going for fag breaks and to many staff seam to think that you should be running around after them
I cannot think of anything unusual about working at bupa
You get a free meal every shift if the cook decides to cook you one, although they are meant to.
rubbish pay, no shift incentive, and rota takes ages to so can't plan to far in advance
nothing unusual about working for bupa
We can help people who relay on us.
Pay!!!Our job is VERY responsible.Sometimes someone's life is in our hands and earnings are not adequate to our work.Minimum wage???People at factory's getting more... :-( Also no co-operation between teams(days and nights).
NOTHNG GOOD ABOUT WORKING FOR BUPA
THE MANAGEMENT ARE USELESS. THEY DONT KNOW THE CLIENTS AND THEY LOOK DOWN ON US MERE NURSES AND CARERS. THE WORST COMPANY TO WORK FOR
ANY MANAGER WHO ACTUALLY WORKS
getting out and looking for a new job.
clients are not getting the care. lack of staff. bad carers. not enough nurses. managers not looking at what is really going on. staff getting picked on and nothing done about it.
someone smiling at work
cant think of any reason to work for them
the lack of care for the clients. the backstabbing. the lack of support from the manager up. only get a visit when we have done thing they dont like
keeping good staff cuz they leave as they cant stand the lack of care given
the only thing about working there is the satisfaction you get from the residents and caring for them
everything!!! don't keep to their word, poor pay, no support from management, lack of staff
you only see the management when somethings gone wrong otherwise they don't tell you your doing a good job
Free Meals & Paid Breaks for staff
Resident, Service User require a voice for senior management to hear about the support required for hard working staff....
Bupa have some fancy gloss, with little or no substance.
Previously good training, none recently.
Covering up of issues raised, not wanting to confront them. Pay (and bonus poor they aim not to pay it) Two faced senior Management
No different to other companies
having to work there
any help from management they are all useless
Paid breaks. Getting free meals.
The pay is terrible. In comparison to other companies Bupa salary is very low considering the fees for private residents are amongst the highest. The saying goes - you get what you pay for. In other words, Bupa care homes lack highly qualified staff. Not enough staff, but staff are frightened to report this to local authorities. The area manager is just focused on money money money. Making a profit is central to Bupa and giving quality care comes second.Bupa don't value their staff.
The good reputation Bupa appears to have in the community. If only the public knew the truth.
The staff team.
Low pay,being stressed. Constantly being asked to work on your days off.
If anyone ever gets listened to!
Poor pay,understaffing(though not according to BUPA),no communication,not being allowed to have a life outside working hours-always ringing you up to work even if you've just come off shift.
Will someone ever listen to how staff feel?
For some it's a job
Senior managers have no interest in providing good, let alone excellent care. Profit margins and keeping their reputation is all that matters.
Bupa believe that qualified nurses will work for pay below their competitors, simply because they are Bupa
Very poor pay.Constantly being pushed beyond your limits-slavery was abolished centuries ago!! Short staffed always and poor resident care.
A shift that is fully staffed,getting a break,not coming off shift drained and exhausted. Not being asked to work on your day off.
I really cannot think of anything....
You are not valued, treated worse than animals...
The fact that they have no awareness of their own rapid decline
When residents tell you they love you & you can bring a smile to their faces, knowing when I leave after a shift I have worked to the best of my ability treating each resident with dignity and respect and making a difference to some ones life even if its just a hug because sometimes thats just what they need.
Poor pay, minimum wage for night,weekend and overtime shifts. Not enough staff, lazy staff, rota only done after your last shift of previous rota. If someone has to go to hospital 1carer is left to deal with all other residents
The worst thing working for bupa is no back up from management when things go wrong and preparing dead bodies before undertakers take them to mortuary. Stress and fatigue after each shift
Dreadful pay,worked like a slave,not allowed to have a home life, residents pay too much for too little. Management don't care about their staff.
If you get a break,if you are fully staffed,you get paid properly,you get a thenk you. Nothing it's just a money mad company.
They might offer some annual training!
They cover up abuse, hide it from the authorities and attempt to suppress it from CQC and Social services. If you report it, you get bullied. The managers are bullies and evil and will blatantly lie to protect their position, and if you work with Africans, beware as they believe in witchcraft, and are willing to make you the subject of it until they harrass you out of your job. They even accuse others of being a 'witch!' They will 'look after their own'. The food can be toxic and causes many staff to report repeaded diarrhoea! You will experience food poisoning which can last for months. It's in the milk and in the sand ... They cover up abuse, hide it from the authorities and attempt to suppress it from CQC and Social services. If you report it, you get bullied. The managers are bullies and evil and will blatantly lie to protect their position, and if you work with Africans, beware as they believe in witchcraft, and are willing to make you the subject of it until they harrass you out of your job. They even accuse others of being a 'witch!' They will 'look after their own'. The food can be toxic and causes many staff to report repeaded diarrhoea! You will experience food poisoning which can last for months. It's in the milk and in the sandwiches. You will experience it at various Bupa locations. I pray HSE will do a spot check! You are on your feet all day except for when you write the notes, and you never get to leave on time. They wont pay for handover time! Some staff take paperwork home and do it in their own time to make it look like they are effiecient. The paperwork /admin storage is a mess! The atmosphere generally 'stinks'. Care staff spend an excessive amount of time down at the 'smoke shed' then come back smelling like an ashtray, and then think others don't notice. The will do this before and after meal times (off to get the trolley) and when they empty clinical waste. They spend about an hour/6hr shift there, but also get paid! If you don't smoke, you're doing extra time compared to smokers and gossips, but get no recognition for your labour as youre not in the 'in crowd'. Unless you're desperate, broke, African or from India and can't speak proper English, your really won't fit in there. If your just desperate and broke, join an agency and get out as fast as possible! If you're honest and have integrity, get OUT before our character is ruined! more
You have to stand up for the handover. There's no comfortable facility for you to have a break. Management will follow you to the toilet!! Very poor ergonomics - they don't provide enough desk space for you to do your writing or position the folders. Staff leave their FOUL SMELLING shoes in the locker rooms, which makes you want to GAG, when you go in there. You will honestly think you've inhaled a fungal infection. There are even silverfish running around the filthy room. You won't have access to a locker, so leave valuables in your car boot.
The only best thing about working for Bupa is meeting the fantastic residents.
Everything, the standards of Care, the staff, the training, the food.
That paperwork comes as a priority over the physical care of the residents.
The lack of care to staff and the pay for a carer £6.55 on nights is appalling.I have lasted a month and im quitting.
How uncaring it is
Good carers who do a good job
Not enough staff on shifts especially nightshift. Massive workload staff not getting adequate breaks on nights.
Worst pay and conditions I've ever encountered
Getting to interact with the adorable residents
The management is absolutely horrendous. There are a lot of meetings held during which the forever changing Bupa policies and implementations are discussed for endless hours. Meanwhile, on the floor there is absolute chaos as we are understaffed and the management is never around to help with the plethora of problems in the home. Bupa may advertise that they are all about the care but really they're about the business. Resident fees are high, staff pay is low, staff morale and work ethic is low and care is poor. All a result of Bupa's focus on cost-cutting. It's the worst atmosphere I've ever been in with staff complaining and ... The management is absolutely horrendous. There are a lot of meetings held during which the forever changing Bupa policies and implementations are discussed for endless hours. Meanwhile, on the floor there is absolute chaos as we are understaffed and the management is never around to help with the plethora of problems in the home. Bupa may advertise that they are all about the care but really they're about the business. Resident fees are high, staff pay is low, staff morale and work ethic is low and care is poor. All a result of Bupa's focus on cost-cutting. It's the worst atmosphere I've ever been in with staff complaining and gossiping all the time as a result of the manager having not the slightest clue of how to run the place. more
The arrogance the managers (both home and regional)exhibit towards the staff in spite of the fact the they are in a word, useless. You've done nothing to be proud of. Why don't you hold your noses at a 180 degree angle?
Some of the team - you make great friends because of the rubbish pay and stress
Lack of support and total disregard for each department from Management (when you see them), Carers/Nurses think they are superior to the Housekeeping department and treat them like dirt, total disrepect between departments.
Rotas getting changed at the last minute - you never know when you are going to be in or at what time
Overcharge you in your health insurance and make claims on you untill you are death
BUPA is an unhealthy organization which charges you double on your insurance. BUPA does not listen to your questions and constantly give you wrong answers. At BUPA nobody knows how to handle and claim you twice on your insurance. After repeat phone calls they charge you the same. I think they need a hearing test in that "organization"
Cpmake double health insurance claims and continue stalking you to receive payments
There is nothing positive to say about working for Bupa.
Constantly put down every day, no matter how many hours you work or how much you do, it is never good enough. Negative feedback all the time, the staff work solid for 12 hours with no recognition. Nurses are over worked and more paperwork than they can cope with. Management don't listen and don't care. If you are a nurse and value your pin number then DONT work for Bupa.
People stay longer than a week
working nights and weekends and still get paid lousy 6.55 working understaffed just 2 of u on night and 1 nurse who doesn't help you at all, leaving there in the morning drained feeling sick have no social life if you work nights, night staff should get paid more than day staff but never gona happen I'm currently looking for new job all though I'm very much gona miss my residents but gt to point can't do it no more
toning I can say
Good pay as a care assistant I am on 7.95 during weekdays and 8.45 at nights and weekends I am well aware that this has only just increased in the past couple of months.
Long hours I do 12 hour shifts 4-5 times a week sometimes this can be very tough.
car, health insurance not much
No work life balance, Stressful, being on call whilst on clinical visits. Travelling to clients during rush hour am & pm Lone worker. Marked difference between field & office workers perks
Not much support
The residents and most of the staff
The extremely low pay, always short staffed, feeling undervalued, nights get no more then days £6.55 in rubbish pay for days and nights, and we have to almost kill ourselves for it. Bupa are blind deaf and dumb only hear what they want to, residents paying over the odds and some think they have a right to treat us like dirt on their shoe because of this. Most residents are lovely though. please come and work here we are very short staffed I wonder why, and staff are leaving all the time, I wonder why I will be leaving as soon as possible, so yeah come and join the team you will be welcomed with open arms.
the ghost children playing at night
the care they give to the residents
pay pay pay is rubbish. the holiday you have to book it for the whole year REAllY if you don't know what you doing tomorrow how will you know what you doing next month.
the management have their favored staff getting away with everything getting all the shift they want days they want to work etc.if you are not in management goodbooks everything you ask for is a no even to swap a shift while you have someone who want to who want to swap with you still no.
Many support Trainings.
The ridiculous wages, taking care of a human being really suppose to be appreciate and well paid, the company talk to much how we must give our effort and dedication, but nothing comes from the other side; Almost the time working short staff and not get a penny extra, no improvement, no career plan, its just abuse!
People are running away from de ridiculous wages, is very unusual work with a normal number of staff.
not a lot
they see you as a number and pile so much pressure on you. expect so much for so little and no thanks for it
Looking after residents, and making residents lives as happy as possible.collegues very friendly and helpful.
Pay is awful, bupa are not grateful for their carers, and nothing for christmas.would the big bosses ever do our job for £7.16 an hour. Money grabing bosses.
Having a Home Based trainer who was a carer and couldn't do their job properly then!!!!
There nursing and care staff
Management. Don't not support there staff. I have seen colleagues physically and verbally abuse and even sexual assault. For a care company they really do not care about the health and well being of there staff
I will never work for a worst company
the managers, the company, the pay, the poor treatment of employees, subhuman working conditions
No respect given to the residents, low standards of care, poor management, staff are more interested in Being on there phones and having a carry on with another Instead of going their job! Managers only interested when suits, lack of team work and communication from all staff! Clearly more training and discipline needed. Not enough visits from care commission.
Meeting the senior residents.
None of the incentives above are there,the worst managers I've ever come across,lacking ability and compassion for employees,just there to make sure paperwork is done no matter what the circumstances are.
Good hard working supportive colleagues. I Love caring for elderly, and trying to make a positive difference to their days.
Being short staffed...often. Being given more paperwork to do to ease pressure from senior careers when care assistants already have enough tasks and pressures which are almost impossible to fulfil. I also Have been informed that as Bupa now have to pay national living wage +5p, they are clawing it back by stopping paid breaks which works out at one hour in every 12 hour shift which £7.25wage would mean for myself who works three 12 hour shifts a week, over the whole month 12 hours less hours, which means £87 less monthly pay, which works out as total pay £957. Before living wage I earned total pay £968, therefore I on ... Being short staffed...often. Being given more paperwork to do to ease pressure from senior careers when care assistants already have enough tasks and pressures which are almost impossible to fulfil. I also Have been informed that as Bupa now have to pay national living wage +5p, they are clawing it back by stopping paid breaks which works out at one hour in every 12 hour shift which £7.25wage would mean for myself who works three 12 hour shifts a week, over the whole month 12 hours less hours, which means £87 less monthly pay, which works out as total pay £957. Before living wage I earned total pay £968, therefore I only benefit in my pay by Around £2.75pence per week. Also if emergency alarms go off during breaks we would still have to go and check resident safety. Bupa have barely given as they have sneakily taken it away. Very disappointing. more
Trying to look after patients properly.
Backstabbing never paid properly rotas change without knowledge finding patients not cared for properly usually sat in there own mess and have been longer than they should. Plenty more to add but will be alday
Working night shift and watching colleges sleep on night shift including nurses and managements family.
The residents are the best thing about working here. I'm also lucky enough to work with some lovely colleagues some of who, have become friends.
Management! Working on a night shift and getting in an hour before my shift to speak with my manager, to be told that she didn't have time as she had to go home for tea. Definitely not appreciated or supported. Staffing levels are shocking, leaving just two members of staff to run a home.
Having to constantly check the rota as can change daily
Management and Bitching behind people's backs
How care staff on certain units Question Nurses and Receptionist is constantly Rude to staff she doesn't favour.
free uniform and the odd disgusting meal some of the staff and the clients are why staff stay
lack of staff. crap managers. lack of bedding clients having to wait hours for care and wound care managers always saying quicker faster
decent manager to find happy staff
Bupa pushes its staff to find any way possible to not honour a claim. It made me sad to refuse valid claims if we could find a way to consider it not valid.
I thought Bupa was about helping covered people feel safe, but actually my job was to refuse valid claims.
Residential users and families, bringing happiness for a short period of time. Family members were engaging and didn't have a problem with me personally and felt comfortable enough to express their concerns.
Pay is atrocious, management insulting and lazy, slave labour. The unbelievable part of this was the fact the manager had previously been sacked for sleeping on the job as a nurse. Her mother had been employed as the deputy and she was a staff nurse but was always leaving early or having her hair done but claiming wages for not being there. The manager was there now and again, eating residents food, which we had been banned from..(leftover un-served portions). The odd job man was a sneaky beak and so was the receptionist who was the managers best mate.....you were made to feel inferior but made to work like a dog
to be asked why you were smiling, or happy , to constantly be ignored by the manager and not to anyone specific, but a regular occurrence. Demeaning attitude from other carers. I ended up leaving after 7 months, it was so bad. There were too many divisions, new and old, old decided to stick together, and leave difficult two staff jobs to one person...would do the simple jobs and leave the more time consuming ones to others. not welcoming, not helpful and two faced, segregating staff into who they liked or didn't, sad sad state of affairs.
the best thing was the residents and working with them . It is lovely to see a smile on there faces.
The home I worked for was horrible. My first week was stressful no communication at all and the manager excepted us to know everything.Very poor organisation skills which I was shocked about because of bupa's worldwide name. The worst job ever and place to work , there support for now employees is terrible and to feel like that in your first week is unacceptable.I believe that the home did not support the activities 100%. Looking in the offices they had no new stuff to use and no useful equipment.
The staff were all miserable and rude. To work in a environment like that a few smiles would not hurt.
The residents. Going home.
Not being able to sleep at night. Needing to catch up on sleep on days of. Pay errors and trying to recover lost pay(some times large amounts)can take weeks with no communication as to where the process is up to.Lack of support from upper management that leads to in house management team turnover where very few last a year and then the next person coming in vows sweeping changes and states" we all need to work harder" and then they go quite for a couple of months and leave.
The amount of money they spend on marketing ,not only to the public but in house. Posters and glossy printed material every where put out the Bupa spin. Its so like a Documentry I saw on the Church of Scientology for tactics to control and pressure staff.
Best place I've ever worked In my life and what makes it so good is the happiness of every resident and I've never seen this before
You know what I can't think of one thing
How it just works and the connection between carers and residents it's like working with your best friends
There is no best thing about working for BUBA you are made to feel like shit everyday no one cares & job expectations are impossible to meet
Treated worse than prisoners, you make less than you would sat on benefits working stupid hours with bullying bosses. Residents constantly shouting for care that never comes because there aren't enough staff. Complain and you know where the door is 🙁
They are a massive well known company that continue to get away with it.
Everything, the pay the falseness, there's posters all over saying how fab & caring Bupa are but it's all a sham. The management are all in their own clique & god help you if you don't agree with what they say. They are not interested in anything other than form flllimg (even if it is false) and making money. Horrendous company. If you can, stay well clear.
The fact that it's still going!!!
Very focused towards the common goal in IT. Funding in place to make changes. Starting to bring in experience from other companies.
Convoluted with a mix of companies with different strategies and not enough working together. Car parking is poor and no plans to keep up with expansion.
The amount of standards or governance you would have expected them to have implemented only to find they are just not there.
My colleagues were lovely people
Uncaring attitude..from.bupa and my line manager it's all about what policy a person has ..should not pretend to ooffer a counselling service ..it's really a questionarre to justify not helping a client ..and eliminate them by offering online CBT..which fwas offered for instance to a client having to face an amputation she did not want to do the online training and i felt it was very upsetting as a counsellor who wanted to help it felt very unethical..and unprofessional
A line manager planning to fire a suicidal bupa employee..who had previously been helped. And given the counselling line help. Who i had spoken to him on several occasions I did not want to know this information I wasn't his boss he may have deserved to be fired but as a counsellor I was just there to support him. I was told this information. That the .managers had changed their mind they no longer wanted to help him ..they were to dismiss him and escort him from the site .when he came in . To work and I was in a very difficult position. I was a scapegoat for these managers do I tell him to take care to ring up before travelling 1 an ... A line manager planning to fire a suicidal bupa employee..who had previously been helped. And given the counselling line help. Who i had spoken to him on several occasions I did not want to know this information I wasn't his boss he may have deserved to be fired but as a counsellor I was just there to support him. I was told this information. That the .managers had changed their mind they no longer wanted to help him ..they were to dismiss him and escort him from the site .when he came in . To work and I was in a very difficult position. I was a scapegoat for these managers do I tell him to take care to ring up before travelling 1 and half hours to work and find out at home whilst he safe with his parents who were watching him or say nothing if he dies under a tram.which he had mentioned he had urges To do then it's my fault ..after what has happened with the jeremy kyle thing . I know as i always have even when i was fired for asking him to ring up from home whilst he was safe to find out than in Salford with all the trams and canals n stuff ..that i did the right thing and that they are quite evil and very uncaring more
Everything, you have to have no morals or values to work there
They need shutting down
Finishing your shift
There are so many. Poor training as they have changed the structure of the call centre in the middle of a pandemic, timed if you need to go the loo (2minute comfort break). No room to progress unless your face fits. If you challenge something they don’t try and fix it and on my personal experience they have advised you can leave the company or apply for a different area of the business, managers don’t have a clue how your job works but they still try and give feedback. Quality assurance for calls are very strict and they keep pushing the goal posts to make your job just that extra bit harder everytime, the pay is horrendous and lo ... There are so many. Poor training as they have changed the structure of the call centre in the middle of a pandemic, timed if you need to go the loo (2minute comfort break). No room to progress unless your face fits. If you challenge something they don’t try and fix it and on my personal experience they have advised you can leave the company or apply for a different area of the business, managers don’t have a clue how your job works but they still try and give feedback. Quality assurance for calls are very strict and they keep pushing the goal posts to make your job just that extra bit harder everytime, the pay is horrendous and low paying considering of the amount of pressure they put on you, it’s very clicky and bullying does happen. I mentioned before if your face doesn’t fit you basically get pushed out. They have a big push for mental health awareness in the company but they actually don’t care about how you actually feel. Very stressful work environment would not recommend it to my worst enemy. We used to have freedom holidays which was a big plus for the company but that has also been taken away and it’s hard to actually book a holiday in even they are pushing you to book holidays in?! Doesn’t make a lot of sense. more
Being undervalued and expected to know everything otherwise you are penalised
The residents and looking after them to live normal life as possible in the care home
The staff and management. Staff rude not helpful under mind you and back stabbing and just not helpful. Way they treat you in there especially in front of residents. Proper neglected the residents as staff ain't always there to help as yo busy
No unusual thing there. Just they Need to vet staff that don't treat you like rubbish
Fair pay shouldn't be a benefit!
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