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8 Caffe Nero reviews 

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38% of employees recommend this company to their friends


“Relaxed, supportive culture, could have more career openings and opportunities”

One of the best things is that it's a really supportive and relaxed environment to work in. Although there is a hierarchical structure you don't feel it, as all the managers and area managers are so accessible and approachable. I never feel I have to face a problem on my own. And there are some good opportunities.

There aren't enough opportunities to make it feel like an organisation you can make a career in It can be really pressured at times to get everything done and keep all the customers happy and I don't think this is recognised enough

The biggest part of the job is customer service and I've had no customer service training!

“Fun work, good opportunities”

The best thing about Caffe Nero is the excellent work culture, the exciting and fun work, and the great people - its always fun working at the office. The managers at all levels are easily approachable as well, making that experience too relatively pain free. There are great opportunities on hand for the ambitious, hard working employee.

The work can really start getting to you. Sometimes its a little too much work, a little too much interaction, and a lot of pressure, with hardly anytime to take a break, or even sit down, and close your eyes for a few minutes. The fact that they dont spread their work across more staff puts a lot of pressure on you, and makes it a much less satisfactory experience, because you will definitely not want to continue working in conditions like that.

Arduous work.

“Staff were fun and diverse.”


Everything was terrible - lack of help in training and getting out of trainee shirt (even though experienced barista for years). 14 hour shifts while still 'trainee' - barely time to take a piss. Not being paid properly and head office not giving a shit.

Awful pay, and Adzuna really need to rectify their salary summaries!!

“Caffe nero cannot afford the staff”

Fun and the people you get to meet

caffe nero can't afford to pay the staff. Because the law says that you need to be a minimum of 2 peopleveorking on shifts, it means that if you work in a shop that takes less than £7k a week, you will have a great time. Unfortunately if the shop takes more than that, you will always work understaffed and you will have 2 choices: either drop a few standards or either work like an animal and work unpaid hours ( i mean like 20 hours a week minimum unpaid to keep the standards). So if you are clevet, never ever work for a busy shop.

Working like a donkey

“Absolutelly terible organisation of work time (short time between shifts, no weekends off at all, no breaks during the shift even over 8 hours)”

Discount when you working, very nice regular customers, people whu you work with (menager is care only of profits and her self)

No paid breaks (no breaks during the shift) but this time is automatically deducted from the weekly working time what means ther is many hours of work for free, lack of interest in the employee and the environment in which you sometimes have to work (high temperatures, completely flooded floor behind the bar, no toilet due to failure)

“Bad tasting coffee, unfriendly service and very bad customer service at head office in London”

Am not working there, and I will never do. I am a customer

This place is for junkies

bad coffee


Lone working all day they dont care

Lone working

Lone working


No good think

Lone working all day

Lone working

Caffè Nero, a group of five Italian style espresso bars based in London was acquired by Gerry Ford and a number of friends and family in 1997. His aim was to bring a premium, continental-style Cafè to Great Britain. He wanted it to be authentically Italian; serving premium espresso based coffee, fresh high quality food and to become a neighbourhood gathering spot. Together with a small team he developed the brand into what has become one of the largest privately held coffee bar chains in the world with over 650 branches across the UK, Poland, Turkey and the UAE.