One of the best things is that it's a really supportive and relaxed environment to work in. Although there is a hierarchical structure you don't feel it, as all the managers and area managers are so accessible and approachable. I never feel I have to face a problem on my own. And there are some good opportunities.
There aren't enough opportunities to make it feel like an organisation you can make a career in It can be really pressured at times to get everything done and keep all the customers happy and I don't think this is recognised enough
The biggest part of the job is customer service and I've had no customer service training!
The best thing about Caffe Nero is the excellent work culture, the exciting and fun work, and the great people - its always fun working at the office. The managers at all levels are easily approachable as well, making that experience too relatively pain free. There are great opportunities on hand for the ambitious, hard working employee.
The work can really start getting to you. Sometimes its a little too much work, a little too much interaction, and a lot of pressure, with hardly anytime to take a break, or even sit down, and close your eyes for a few minutes. The fact that they dont spread their work across more staff puts a lot of pressure on you, and makes it a much less satisfactory experience, because you will definitely not want to continue working in conditions like that.
Everything was terrible - lack of help in training and getting out of trainee shirt (even though experienced barista for years). 14 hour shifts while still 'trainee' - barely time to take a piss. Not being paid properly and head office not giving a shit.
Awful pay, and Adzuna really need to rectify their salary summaries!!
Fun and the people you get to meet
caffe nero can't afford to pay the staff. Because the law says that you need to be a minimum of 2 peopleveorking on shifts, it means that if you work in a shop that takes less than £7k a week, you will have a great time. Unfortunately if the shop takes more than that, you will always work understaffed and you will have 2 choices: either drop a few standards or either work like an animal and work unpaid hours ( i mean like 20 hours a week minimum unpaid to keep the standards). So if you are clevet, never ever work for a busy shop.
Working like a donkey
Discount when you working, very nice regular customers, people whu you work with (menager is care only of profits and her self)
No paid breaks (no breaks during the shift) but this time is automatically deducted from the weekly working time what means ther is many hours of work for free, lack of interest in the employee and the environment in which you sometimes have to work (high temperatures, completely flooded floor behind the bar, no toilet due to failure)
Fair pay shouldn't be a benefit!
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