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9 Carphone Warehouse reviews 

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  • People
  • Pay
  • Leadership
  • Learning

33% of employees recommend this company to their friends


“Good bonuses if you are successful + nightmare working hours”

Decent bonus if your specific CW store hits revenue target. Some fun people and opportunity to make cash.

They have a habit of making you work bank holidays all the time! It's also difficult to progress within Carphone. Dream on if you work in store and want a job at head office!

Awful shift patterns and very little notice of when you'll be working.

“Fast-paced, upbeat working environment, lots of cool phones, staff discount”

Flexible part-time working patterns and the whole recruitment process is very professional. I particularly appreciated being placed in a branch very near where I lived when I joined the company. Work with some really great people, especially my team leaders and line managers and everyone is friendly There's a good atmosphere in store I am learning a lot about all the new mobile technologies and I like being up to date on this

Didn't get much training when I started Not enough staff on the branches so you end up working all hours, sometimes don't even have time for lunch. Other times there's not enough to do and you end up kicking your heels and that can be stressful. So much to get your head round when you first start, the computer system isn't easy to learn, and so many different packages offered, it's hard to remember them all initially and it's easy to make mistakes!

I get to see all the new phones before anyone else!

“No number of hours is enough and as long as you dont have an opinion you will be fine.”


JFDI's, there is no proactiveness.

Why more people dont leave.

“An employer whom values success.”

The people and opportunities to grow.

Abuse from the occasional customer, who think it's ok to threaten and intimidate people in their place of work, this is probably true in all customer facing roles.

“Break the working time directive”

Some great dedicated people

The leadership literally work you into the grave especially if you're a store managers. I have not met one store manager who is not tired, stressed and just generally poorly treated.

They have a vision that has no real bearing to reality in stores. Their vision generally has nothing to do with the treatment of employees.

“I found there was a lack of understanding of training and poor leadership to make everyone work as a team”

“Challeging and rewarding”

Latest Technology ,customer facing and some trimmed benifits !!

Always short of staff has people will be leaving due to lack of progression and high pressure to sell insurance .

Showing a dream of bonus which you would never get your hands on

“a company that likes to think its helping its customers but only wants to get as much out of them as it can”

meeting new people each day

being told that we must get every customer to have insurance to a point that staff need to offer the first month free!!

the high turn over of staff and lack of training induction is a two day training on how to push the geek (insurance)

“Probably one of the worst places to work”

Ur used to be an amazing place to work they used to really care about there employees

They same to pin blame they miss sell products to get a number and if u don't hit the number they will performnace manage u

Being Blamed for something that happened that was out of ur control

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Carphone Warehouse is Europe’s biggest independent mobile retailer with over 800 stores in the UK, and hundreds more throughout Europe. Our success has been built on over 20 years of experience in the telecommunications industry and our people's passion for the connected world.