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2 Fortnum & Mason reviews 

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Reviews:

“Long established company with plans to expand”

Location is great – so central and upbeat The 'office' environment is in a really lovely beautiful old building and easy to get to - centre of London really well served with public transport Sense of continuity with some really great long-serving and devoted staff The new chief exec has some big plans for expanding but also seems to be keeping true to the essence of the organisation's USPs.

Behind the gloss of the store front it's actually quite down trodden and manky. The pay is not very good, especially for London. Departments are often understaffed and unpaid overtime is demanded and they don't even give you back these extra hours as flexi time and this feels unfair as any other hours missed are docked from your pay – so the one way street of this really irks at times and makes you feel like they are squeezing you to benefit themselves The store is losing its customers, some of them are literally dying off! But it's also because the customer service is not that good any more, mainly due I think to managers n ... Behind the gloss of the store front it's actually quite down trodden and manky. The pay is not very good, especially for London. Departments are often understaffed and unpaid overtime is demanded and they don't even give you back these extra hours as flexi time and this feels unfair as any other hours missed are docked from your pay – so the one way street of this really irks at times and makes you feel like they are squeezing you to benefit themselves The store is losing its customers, some of them are literally dying off! But it's also because the customer service is not that good any more, mainly due I think to managers not really knowing what they are doing and the lack of financial appreciation in the way that pay is structured and the whole clocking in and clocking off approach. more

If you want to know about the interesting history of Fortnum and Mason ask some of the long-serving staff – they have some great stories to tell about it!

“Good - except pay”

some great friendly people, amazing products and history. The company is doing well and expanding rapidly which creates career opportunities.

salary could be better,not always competitive

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