Staff (generally) tend to have a good rapport with residents, families and friends and on the whole have a positive, can-do attitude. A positive "vibe" 90% of the time.
Very poor communication between the management hierachy (this is a big organisation), so typically lots people not knowing what they're supposed to be doing. The 12 hour + shifts can be a killer and it would be good to see more staff getting involved in PALS.
Wonderfully caring families everywhere you look and unbeatable resolve among the particularly sick.
Staff are generally positive and get on with the job and are ready to help out with different activiities with the residents, it's a good team Enjoy working with people. My role involves a lot of positive contact with the residents giving them advice and then liaising with their families. I've built up really good relationships with them and that's so rewarding.
The hours. The shift patterns are exhausting. After you've worked 12 hours shifts for a while it can really start to wear you down physically and mentally. When people are off sick or on holiday it's almost impossible to cover a shift of that length! Basically the working patterns really need to be reviewed and made more flexible. Communication channels throughout the organisation need to be more thought through and better structured, occasional black holes in communication
E-learning offered but for a job where health and safety is such a high priority - feel more hands on training with someone supervising and guiding would be more effective and appropriate.
The people are genuinely nice, knowledgeable and caring. They build a good rapport with residents and their families and this makes the whole experience more warm and human. The staff pushes itself to achieve beyond its means, and often does. There is a lot of support youll get from them when you just join.
Communication breakdowns are aplenty. The shifts are too long - often 12 hours - even the best staff come back tired and sometimes under perform. Management needs to realise what a huge asset their excellent staff is and start taking care of them better.
The most genuine staff I've ever met in the healthcare industry.
The care staff are amazing to work with and supportive even under conditions we worked in was like being in a workhouse
Care staff are underpaid for the work they are expected to do.The paperwork was overwhelming and more important than the people Unapproachable management.Lack of equipment that was required to do my job properly and safely in my time working for this company and when mentioned was told the funding was not available to buy new equipment or repair,Inadequate training done on a computer,The list goes on!! So glad that I got another job within 3 months of working for this company I now feel healthy again and have my life back.
They are allowed to get away with it
Great staff working in difficult circumstances due to pressure of long 12 hours shifts but very caring and compassionate towards both service users and families.
No continuity of care or person centred care due to pressure of working short staffed to dangerous levels on many shifts.Terrible training e learning only -The pay is minimal- Management don't care about staff and shift patterns are awful
Staff are under pressure but always do there best even though they are under a lot of pressure
The best thing about working there was some of the staff.
Worst place I have ever worked the management is just a bully and has no time for her staff only if it is her sister who works there. They belittle you and make you get people out of bed at 5 am when they don't want to but just because the day staff complained they had to use the hoist night staff had to get atleast 8 people up on each floor before 8am. Residents was left in dirty pads by the day staff saying they didn't have time to do them but they was stood at the door at 10 to 8 waiting to go home. The place is a joke I wouldn't send anyone their. The way staff are treated there is shocking, and the care is poor. I don't k ... Worst place I have ever worked the management is just a bully and has no time for her staff only if it is her sister who works there. They belittle you and make you get people out of bed at 5 am when they don't want to but just because the day staff complained they had to use the hoist night staff had to get atleast 8 people up on each floor before 8am. Residents was left in dirty pads by the day staff saying they didn't have time to do them but they was stood at the door at 10 to 8 waiting to go home. The place is a joke I wouldn't send anyone their. The way staff are treated there is shocking, and the care is poor. I don't know how the place is still open. more
The most unusual thing about working at Millbrow was that the admin lady thought she was the manger and it was her we had to go to with complaints as the manger wouldn't see us.
The staff and residents
The manager and deputy and night manager they are bullies and getting away with it
That its not about residents its about the money coming through the door
Fair pay shouldn't be a benefit!
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