It's a solid job in a large company with a known brand so there is security There are lots of different branches and you can move around between them, sometimes you are sent to cover in another club when they have a shortage
Management stand back and try to distance themselves from any problems and so do not handle issues properly Company wide communication is really poor, you rarely know what's going on There aren't really very many real opportunities for promotion and you feel a bit stuck
Allowed to watch the telly when it's quiet!
The people you work with
The customers !!
loved my shop and my customers
having 2 sit on a car park on a bill board havin my photo took
the people at ground level
Empowerment, innovative, non hierarchical, not political, down to earth and 'normal'
Moaning people who don't take accountability and expect everything to come to them for no effort (as in all companies!)
The down to earth and non hierarchical approach
Area mangers and cluster managers with no experience
Great flexibility and quick salary increases If your boss was an old friend.
Lack of HR interest on employees development. Chaotic performance indicators and unreal figures for benchmark measurements.
Metric values out of control. No management clear perception of results delivering
There isn't any
Lack of training, long hours, overtime is mandatory (you don't get asked you're just expected to do it), major staffing issues to the point that one member of staff may open and close and everything in between.
Facing the prospect of armed robbery with little to no protection.
Great customers, I knew most people as I live local. Great rates of pay. Some great members of staff.
Lone working day and evenings. Sometimes 13 hour shifts. Two faced Area Managers. Security act like they work for interpol. No staff morale. FOBT player protection on 1 hand, get them to spend more on the other hand. Ridiculous targets.