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17 House of Fraser reviews 

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  • People
  • Pay
  • Leadership
  • Learning

18% of employees recommend this company to their friends

Reviews:

“Bad people and managers”

Reasonable pay (and chance to earn more over time). I was promoted twice in 5 years and at each promotion i received a significant pay rise.

Bad managers and generally low quality, demotivated staff.

Nothing that odd.

“Good retail job”

I work in a flagship store, and generally the people are really nice. Nothing wrong with them...

Boxing day sales.

Nothing really

“awful place to work . constant pressure from managers to achieve bonuses . no team work anymore and food served lacks interest”

nothing

no team work

the pay schedule

“great work colleagues but very poor sales managers”

the people

boxing day and working late nights and early mornings with no customers coming into store

“Truly awful experience”

Lunchtimes, getting out of the building

Everything

Bullying seemingly encouraged by higher management

“Truly awful experience”

Lunchtimes, getting out of the office

Lack of Training, bullying by managers, horrible environment

bullying being encouraged by senior managers and HR

“Good colleagues, two faced managers”

Fun colleagues (same staff level only)

Two faced managers who only care about bonuses, no direction or motivation.

“good colleagues, poor management, morale and staff turnover”

the people

poor management teams that change like the wind, staff morale is low due to lack of organization and support from floor managers. poor communication.

I have never seen so many staff come and leave in such a short space of time in any other work place.

“A good place to start, but lack of appreciation is demotivating eventually”

Household name brand looks good on your resume And it's a good place to start your career if you are looking to work in retail Staff discount allowance is worthwhile, especially if you like the brands they carry

Lack of appreciation for the staff. It would really help to raise the level of moral if we were praised some more instead of being criticised. We work really long hours and the work-life balance is really affected badly. Often have to stay late to have meetings for which we are not paid. They need to employ more people and get proper work rosters sorted out so that we can have lives outside of work.

The pressure to sell Fraser Cards is out of order!

“Dreadful set up, apply at your peril.”

Dealing with customers. Going home.

Patronising and rude floor managers, unsupportive when needing help on till procedures, lack of genuine interest in treating staff as people, no real interest in developing new staff, no appreciation for team members' previous experience. Long shifts without food breaks.

I've never previously worked in a place where people seem to completely go against working as a team.

“Lots of Terrible over paid managers And supervisors who sit on break all day worse I've ever seen!”

Beautiful building in a smart central location

Lazy overpaid managers

The people you meet

“Can't think of one nice thing to say.”

The best thing is when you finish your shift

Is when you start your shift

Is finding a nice manager

“Mens Shirts”

Men are a type of Clothing, hit or jacket that opens in the front and could hold either zippers or buttons. Mr.mysmartprice made Cloth for people as they change every day in one of the new series. And Mens Casual Tops never gone out of fashion.

Men are a type of Clothing, hit or jacket that opens in the front and could hold either zippers or buttons. Mr.mysmartprice made Cloth for people as they change every day in one of the new series. And Mens Casual Tops never gone out of fashion.

Men are a type of Clothing, hit or jacket that opens in the front and could hold either zippers or buttons. Mr.mysmartprice made Cloth for people as they change every day in one of the new series. And Mens Casual Tops never gone out of fashion.

“pandit ajai bhambi astrologer”

The knowledge of the uncertain life of a person is not able to say, then of a space, which is considered a pseudoscience or features, and the rings should be discovered. But soon after being known for more than the completion of the sky. Before you know about the universe, that is, when they were made then in the first place, from the school of astronomy and mathematics.

“Culture of Bullying”

There was an excellent operations department within my store. The Operations Manager and Selling Support Managers were friendly, competent, and made themselves available to support the shop-floor (when required). There is a clear progression path for an incoming Sales Adviser, it’s always obvious ‘what’s next?’, you progress to Brand Specialist, then Brand Manager or Deputy Sales Manager.

From what I could piece together, our Store Manager was under constant pressure to achieve store KPIs. She dealt with this by coming down hard on her management team; her expectations were almost always unrealistic, and she would often look for tasks to be completed far earlier than required. Sales and service began to suffer as Sales Managers had their teams tasking non-stop to meet the Store Manager’s arbitrary deadlines. This was compounded by reduced staffing levels – it was not uncommon to have just 2-3 Sales Advisors covering a 10,000 sq ft sales floor. This top-down pressure became stress, which the managers dealt with ... From what I could piece together, our Store Manager was under constant pressure to achieve store KPIs. She dealt with this by coming down hard on her management team; her expectations were almost always unrealistic, and she would often look for tasks to be completed far earlier than required. Sales and service began to suffer as Sales Managers had their teams tasking non-stop to meet the Store Manager’s arbitrary deadlines. This was compounded by reduced staffing levels – it was not uncommon to have just 2-3 Sales Advisors covering a 10,000 sq ft sales floor. This top-down pressure became stress, which the managers dealt with in different ways. One of the managers that we all liked and respected was reduced to tears (on the shop-floor) after being berated by the Store Manager. Other managers became bullies in their own right, attempting to ‘performance-manage’ struggling staff out of their jobs. People made complaints, but when they used the word 'bullying'; they were reminded that it was a “very serious word” and were sent away to “think about things before going any further”. I worked for House of Fraser for 2 years, and I’m still not sure whether these are institutional failures … or just the result of having a bully as a store manager. Either way, I wouldn’t recommend it – it was easily the worst professional experience of my life. more

The impunity in which most (but not all) managers demeaned their teams.

“Worst place i have ever worked in a dump run buy overpaid so called managers”

Nothing it hell on earth

Everything the managers treat the staff like something they stepped in. They think they own you and if you say something they don't like your told if you don't like it theres the door they bully the staff and have no respect for them. The canteen is the worst thing I've ever see pure filth as for the toilets pure filth and not enough. The store room filthy and horrible place as for the so called manager I've never meet such a boot licker.

The lack of management clueless.

“Disgusting hole”

Pay is not bad

Treated like a criminal if something is done wrong, e.g. take too long a break even if it is quiet and no-one else is waiting for you to come back Being brushed off if you ask HR why your monthly wages are too low, and refused help Their disciplinary system in which an employee gets two strikes and then is fired, even for petty things

Dirty, dated decor toilets, scum and filth on the floors in lunch room Customer's toilets are also extremely disgusting, always complained about by customers but management just let the toilets rot

  • 84 live House of Fraser jobs on Adzuna
  • £19,394 average salary for all House of Fraser jobs
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About
We are the leading, national premium department store group in the UK and Ireland trading principally under the iconic House of Fraser brand name through a portfolio of 60 well-invested stores, as well as through our rapidly growing web-store, www.houseoffraser.co.uk and 2 small Houseoffraser.com concept stores. The House of Fraser brand is differentiated from other department store groups in the UK by our 160 year history in the UK retail market, our wide geographic reach (across the UK and on-line), our broad range of high quality premium branded merchandise offered at competitive prices, our increasing exclusive House Brand offering and our commitment to providing an imaginative, exciting and relevant shopping experience to our customers. Whether you visit a heritage store firmly steeped in history such as Jenners in Edinburgh, or a new store like Westfield, you’ll see that we aim to push boundaries, embrace innovation and strive towards the same vision: To be the premium department store of choice and make every customer feel like a VIP. There is no better place in retail to progress than House of Fraser. We have a unique place on the High Street, trusted for the quality of our brands, our service and our strong heritage, combined with some of the most inspirational shopping environments in the world.

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These job market statistics for House of Fraser Jobs are compiled from Adzuna's index of over 1,000,000 live job listings - nearly every UK job ad