The people. Excellent bunch of graduates on the M&S scheme and well structured programme.
Long hours (particularly when you're junior). I was constantly working 12 hour + days in my first 2 years with the business (doing in store work as well as reports / strategy work for senior management). This is not a place to come and work if you don't have stamina!
How upbeat the shelf stackers are (at least all of them seemed to be in the stores i was placed in!)
20% staff discount on such good products is a huge incentive for staff. The company are very open with staff about offers coming up in the future so you can take advantage of these.
Physically the job can be tiring as you are on your feet a lot, this has given me back ache also. For young people perhaps this wouldn't be a challenge! It feels like the management can sometimes be too busy to stop and talk to their staff. I would like more time to speak to my manager to resolve problems. It can be difficult to try and work hard to keep up with the M&S working ethos.
The online system they have implemented for holiday and shift rotations is helping to improve the communication with managers.
Good training, most of the staff are pretty pleasant. Nice staff room with canteen and discounted food.
No official clocking in and out machine (don't know if this has changed as it was a year ago now), which meant hours weren't logged properly - I didn't get paid for some of my overtime because manager forgot all about it.
is the potential to develop a wide range of skills, an excellent understanding of retail and to progress your career through the excellent training and variety of opportunities in different sizes of stores throughout the UK.
is the rigidity, narrowness and inflexibility of company policies. If you fit with the ethos you'll do well, however, if you don't you will have an excellent basis for moving elsewhere or setting up your own retail business.
is the excellent care and benefits plan for staff; much better than many other large companies, in my experience.
Lots of great work colleagues.
Not much opportunity to be promoted within the company.
Some of the things you find in lost property
I work on shifts and all the teams I do shifts with are friendly and upbeat and I get on well with everybody there and I also have a good rapport with my managers. Communication is both ways and I really appreciate that. Also there are opportunities to progress and a path mapped out how we can do this which is great, you don't get that everywhere.
The main shopping periods like Christmas are totally manic and we are given ridiculous targets to achieve as well. Can be an absolute nightmare at those points, with no regard for a work/life balance at all. Really should sort this out with extra staff or lower targets or something – after all we're not slaves!
Staff should be able to have a life – even at Christmas!
Believing in qualities no in
If you are not hard working and not friendly.
Not flexible and punctualities
Fair pay shouldn't be a benefit!
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