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16 Serco reviews 

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  • People
  • Pay
  • Leadership
  • Learning

31% of employees recommend this company to their friends

Reviews:

“Global organisation with opportunities everywhere”

It's a big company, but it's a good one, if you put in the effort they look after you very well. Also, there are opportunities to travel widely since they have offices all over.

I didn't have any bad experiences, but I had colleagues who found it really hard to get contracts signed by senior managers and had their shifts changed at short notice. It is not always well organised!

“Worldwide possibilities in diverse business areas, opportunity to learn but creativity not fostered”

Worldwide opportunities, so many different areas of the business to move internally A wide variety of different kinds of projects, and there's lots to learn if you are prepared to drive it and motivate yourself

Closed ranks at senior management actively discourage creativity and forward thinking and prefer to keep talent down. At best generally unsupportive Not agile operation, decisions take an age and implementation even longer! Lack of co-ordination and organisation throughout, perfect environment to foster silos Most of the staff seem to come from the same cultural work backgrounds.

Hiring someone who isn't a civil servant or ex-army/navy/airforce!

“Serco Canterbury WAS!!!! A good place to work!”

I really struggle to find any positive to say about Serco, ER........ ok well i have worked there for 20 years and without any doubt 19 of those 20 years I really liked my job, felt part of a team and valued as a person and was always encouraged to expand the business

No longer feeling valued as a employee, Upper management doing little or nothing about the very low moral across the whole yard

EASY this one. the fact that all full time (contracted) staffs hours are capped at 40 P/W. Unless your employed through the Agency and then it seems that 50 or even 60 hours P/W is totally exceptable meaning that more than a handful of Agency staff get paid more than FULL TIME staff. How can that be right or fare for that matter?

“Mismanaged shambles”

The door when I left

The fact that the company is still trading

“Overtime takes 3 months to come through, payslips always late, one item of uniform issued which isnt enough.”

The holidays

Management don't always turn up for meetings. Unreliable

None

“Educational everyday, lots going on. Management always asking for our opinion.”

They are very protective to the staff, Health & Safety is important to them for Staff and our customers. Lots of training courses and money spent on sending us on courses. Great when it comes to kitting us out with our vans. Someones always a phone call away for support.

The Pay, the pay-rise could be better. pass on the profit to us good staff.

They make you feel part of the team, you get involved. Unusual yes. never had this anywhere i have worked before!

“THE MANGERS ALLWAYS LIE , WHY DO THEY HAVE DO THAT”

NOTHING AT ALL

MANGERS LIEING

THE MANGERS TELLING THE TRUTH

“a company run by public school boys with no sense of reality.”

very little to say on this point, except for meeting some of the finest people i have ever met.

if your face fitted, you got promoted, regardless of your ability or work ethic. if it did not fit, you could have reinvented the wheel or the internet and it would not matter. this company was a throwback to the 19th century old boys network. they treated the ordinary workers and lower management staff worse than cattle in a slaughterhouse. the ability to brown nose was the most valued attribute for senior management, with one or two exceptions, and this culture seemed prevalent with the company.

there complete inability to reward excellence and ability

“terrible place to work if you are from an agency as they treat you like dirt. No proper training and mgrs always off on hols or sick .”

There was nothing good. Best day was leaving. They can't stand it if you cough in the office and send you home!!

nothing good about working at serco. They want perfection for little pay

Nothing good. Best thing was leaving.

“Pay is shocking for what they require!!!!”

not working for them!

So professional they don't even contact you after interview with any feedback by email or a phone call after many attempts finally gave up!!!

“Run by idiots. Senior managers totally useless. Cut jobs with no forward planning and then panic.”

Knowing it will end soon.

Where to start? Use and abuse until they find a cheaper option overseas. Next stop child and/or slave labour.

Can't believe they win contracts. Tell client one thing then make a complete balls up of simplest task.

“I worked for the Barclays Cycle Hire contact and the best thing about this was when I left.”

Wow! This is hard to fill in! The best thing - when I left the Barclays Cycle Hire!

1. 2 racist grievances ignored 2. Bullying by a Contact Centre Team Manager - ignored by Senior Management 3. Figure fudging by Senior Management 4. Staff incentives kept by Senior Management 5. Staff demotivated. Resolution was to sack them 6. No consistency in treatment of staff 7. Promoted unqualified mid managers 8. Senior Management does not listen to staff complaints 9. No career opportunities 10. Isolated from other parts of Serco and centralised HR meaning there is no HR representative on site other than an unqualified Contact Centre Staff Planning Manager 11. Sexual harassment grievance - ignored 12. Team Manager was bullied by th ... 1. 2 racist grievances ignored 2. Bullying by a Contact Centre Team Manager - ignored by Senior Management 3. Figure fudging by Senior Management 4. Staff incentives kept by Senior Management 5. Staff demotivated. Resolution was to sack them 6. No consistency in treatment of staff 7. Promoted unqualified mid managers 8. Senior Management does not listen to staff complaints 9. No career opportunities 10. Isolated from other parts of Serco and centralised HR meaning there is no HR representative on site other than an unqualified Contact Centre Staff Planning Manager 11. Sexual harassment grievance - ignored 12. Team Manager was bullied by the Senior Manager being demoted to various lower level jobs hoping she will leave - btw, this Team Manager is Chinese 13. No training. Staff trained by unqualified Contact Centre Agents 14. Staff generally feel unsupported and in fear to speak out as they may lose their poor paying jobs 15. Office moved to not cater for staff who use public transport 16. Health and safety of staff - ignored 17. No qualified First Aider working the weekend shifts 18. Just because on the surface the Contact Centre looks like it is performing, no one else in Serco cares to visit the isolated office 19. No confidentiality - Staff sickness discussed on Contact Centre floor 20. Mid managers openly gossip about their staff who they manage 21. Too many Team Managers - ratio is 1 Team Manager to 5 Contact Centre Agents 22. No 121s for all staff 23. Poor pay more

People wanting to work there in the first place.

“Only Temporary but did not enjoy”

Some of the fellow staff where nice and taught me what to do as the manager had not shown me what to do.

Where I worked they seemed very non-organised, I was told it was a temporary Summer position which was fine as I was starting college education after summer, but they must have forgotten as they did not like it when I mentioned that I could not return as my course was full time.

“The worst job I've ever HAD (and probably will have)”

Meeting my boyfriend and leaving

The managers, the pay, the shift work, the disrespect, how power gets to people's head, the fact that the office had no windows made it feel more prison-like

That the managers do absolutely nothing

“Bad Management”

My colleagues.

Both managers in the department that I worked in were not People managers' Advisors. Wo needed assistance were told to seek this from another member of staff as they were too busy. Also the advisors who shouted the loudest and created animosity were the ones who got away with bad conduct where, others would be disciplined. It was a case of if your face fits or a friend of management you could do what you like and get away with it.

I found it unusual that there was a high staff turnover in our office and this was never questioned or addressed by Serco.

“Serco or Circus?”

Nothing!

Lieing managers that are unqualified in their jobs. No opportunity. No training. Bullying culture. Shocking work ethics on display near harrogate.

All the management were ex forces with no experience.

  • 187 live Serco jobs on Adzuna
  • £23,227 average salary for all Serco jobs
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About
Serco improves the quality and efficiency of essential services that matter to millions of people around the world. The work we do for national and local governments involves us in the most important areas of public service, including health, education, transport, science and defence. Our private sector customers are industry-leading organisations in a wide variety of markets. We have nearly 50 years' experience of helping our customers achieve their goals. Many want us to improve their productivity and service quality. Others need us to support their rapid growth. Government customers face crucial issues such as economic development, congestion, security and climate change. They value the innovation and passion we bring to these challenges, and the collaborative, flexible and imaginative way we work. Serco is a values-led company with a culture and ethos that is at the heart of everything we do. We give our people real responsibility, allowing them to put their ideas into practice and to truly make a difference for our customers and the public. Our approach has made us one of the world's leading service companies and our vision is to be the world's greatest. Our service ethos means that our customers come back to us again and again. These long-term relationships help us to meet their changing needs and to do what we do best... ...bringing service to life.

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These job market statistics for Serco Jobs are compiled from Adzuna's index of over 1,000,000 live job listings - nearly every UK job ad