Modern working environment in decent offices Reasonable salary The flexibility bonus – this really makes a difference to the pay – you get it for being flexible with your hours, working weird times of the day, funny shifts and over bank holidays. Big operation with high volume of staff to manage and long reporting lines provide a clear path for promotion.
The volume and intensity of the day to day work can be really stressful. Your work life balance is affected. The good staff with prospects tend to leave so staff turnover is high and you have to constantly deal with the extra work that creates. Although management are aware of this and are saing that it will be improved, there's not much movement to fix anything.
The bulk of the workforce.
The board and senior management. It's all about money and nothing else to them, people, their lives and feelings are irrelevant. Zero promotion prospects if your face doesn't fit. The Newcastle office is nepotism central.
The contradictory nature whereby customers and shareholders are better informed than the staff who are constantly kept in the dark.
The people. but the senior management are self serving assets.
The management, the "If you don't like it leave" mentality. Promotion for those at the royal table. The continual bull while staff cope with no recourse to help and for ever diminishing pay. The lies lies lies. It's a rates change! That's the best price we have!
People still do it.
The money is okay for the difficulty of the job
Where do I start, the worst thing is that they have no respect for their customers, rather than a call being about helping a customer its about flogging them any old rubbish they'll take. The management treat staff very badly and have the worst communication I have ever experienced. The equipment you are expected to use is outdated and often broken, I could go on all day but lets just say its a bad place to be.
Complete disregard for long serving customers, they actually pay MORE than new customers and there is no real benfit to tenure.
Fair pay shouldn't be a benefit!
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