A young, lively workforce with bags of enthusiasm and real need to make a difference. I was constantly impressed by the folks at all levels with Thomas Cook's allegiance to the company and the brand. Oh, they also have great perks for staff - discount flights, up to 75% off holidays etc.
I very much enjoyed the company of my peers and bosses at Thomas Cook, but i can't say l learnt a huge amount from them. Being headquartered in Peterborough doesn't always attract the greatest pedigree of people. I was just a young graduate a the company, but i generally found the opportunity to learn, progress, make a difference very limiting.
The TC annual conference is something to behold. A great overseas jolly in a nice resort, but very (dare I say) Third Reich youth camp in it's approach to motivation.
Pros: The Thomas Cook brand is known on a wide spectrum and the company is very reputable. It is also a trend setter in its own right. Right now, the internet is being discovered as a wide medium of advertising the brand and disseminating important company information to customers. There is also a new set of management poised to take the company into the future successfully.
Cons: There is a lot of debt to be sorted out before the company can grow even further. A clear direction for the company has yet to be identified and structured. The working hours are very long as well.
Unusual thing: Projects and other work tend to trickle in at times, making the working day long and boring.
A great bunch of people, particularly in store (and some brilliant RSM's in Southern England). Decent holiday perks (although not as good as working for an airline!)
It's no secret that TC has fallen on hard times. This has resulted in mass redundancies and a real dip in morale in 2013/14. I work in store (in one of the nicer London branches) and i've seen about half of my good mates go in the last 6 months. Very depressing! Having been a Thomas Cook employee for almost 8 years now, i can hand on heart say that it's not the place to work it used to be! But not all is lost, new CEO + some positive news early this year might spell a turnaround for the business (and that in turn should lead to staff happiness!)
The Peterborough head office
Thomas Cook is known everywhere and has good profile in market Enjoyed my role as had a meaty challenge when I worked there as I had real input into the upgrading of the commerce platform and also the strategy going forward for the online sector of the business
HQ is not run like a single operation but as a number of loosely connected departments. Too much that could be done in-house ends up being outsourced. A lot of waste in terms of effort and financial investment could be avoided if the business was more coherently run and team spirit developed. Get the right level of professionalism in IT and this would go a long way to resovling the issues.