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5 WH Smith reviews 

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  • People
  • Pay
  • Leadership
  • Learning

60% of employees recommend this company to their friends


“Stress free and relatively good pay”

For a retail/customer service based job the level of stress involved is not as high as elsewhere i.e. a supermarket environment. The salaries are okay comparatively also. There are some opportunities to progress within one of the company's transport stores, such as those in the train stations or airports. I would recommend this company for students as they offer some flexible working hours.

Communication between shop floor and upper management needs to be improved, but this seems to be a problem at a lot of places I have worked. Training for supervisor and management level could be improved, and they should be actively encouraged to take responsibility more. Management need to realise that the happiness of their staff effects the happiness of their customers.

People leave because they actually want to learn more and have more training.

“lovely bunch of work mates”

i love working in the books department knowing all the new releases

the pays not enough and we are under staffed

“Unorganised workplace without concern or consideration for employees”


Managerial staff competency, employee benefits & pay


“Slave labour”

Leaving the premises every day

Walking in and working there. Disrespectful management and customer, poor pay and working conditions. No chance of progression.

That they are still surviving.

“Management is okay, but the poor is extremely poor.”

Routine- I knew what I was meant to be doing and when.

The pay was awful. The management didn't set a very good example, were rarely in contact with me, made decisions about changing shifts without consulting or informing me and were not very clear about what was expected.

Never received the uniform.

Grounds/Car Park Attendant - Seasonal
Up to £9.11 per - Tibshelf
Dining Area Host
£8.49 - £9.11 (Age - Chester
Grounds/Car Park Attendant - Seasonal
£9.11 per hour (Over 23), £8.49 (21-22) and £7.07 (Under - Pontarddulais
Dining Area Host/Customer Care
£8.58 - £9.28 (Age - Stone
Stock Analyst
22,000 - 25,000 per annum - Swindon, Wiltshire
  • 57 live WH Smith jobs on Adzuna
  • £30,011 average salary for all WH Smith jobs
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WHSmith is loved by millions as one of the UK's most trusted and recognised names. Our Legacy WHSmith started in 1792 with a small news vendor in Little Grosvenor Street, London, followed by the opening of our first bookstall in Euston Station in 1848. We quickly established ourselves as the favoured newsagent, stationers and bookseller opening stores right across the UK. From this point on, there has been no looking back. We have over 17,000 employees working for us across both businesses; based in either our Head Offices (Swindon or London), our Distribution Centres (Swindon, Birmingham or Dunstable) or our stores. Our Future Even in these tough economic conditions we are consistently delivering good results through building on the strength of our brand, improving on our customer experience, offering the products our customers want at the right price and expanding our business into new areas here and overseas. High Street Highlights Over 600 stores located in almost all of the UK’s major high streets and shopping centres 1 million people visit to our High Street stores every day Business strategy concentrates on maximising sales, controlling costs and ensuring we deliver retail basics – good customer service. Travel Highlights Over 500 units in airports, railway stations, motorway service areas, hospitals, bus stations and workplaces Every day 3.5 million visitors come to our Travel stores Catering for people on the move or in need of a convenience offer.

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