Customer Service Manager Jobs in UK

The customer is always right! Maintaining a good customer relationship, even when the consumer is dissatisfied is vital for any business selling a product. It is the job of the customer services department, and ultimately the customer services manager, to ensure all consumers are happy and complaints are dealt with in a timely and efficient manner. Most people's experience of customer service personnel is phoning an automated call centre, which in itself can lead to disgruntled customers. In an age of online retail, maintaining good customer service standards has become even more important.

The role may involve meeting customers face-to-face, answering phone calls or responding to e-mails, but all will have the same goal, to convince the customer that any dissatisfaction was a one off and encourage them to become a repeat customer. This can be done with some kind of compensation, such as money back or vouchers, or by offering some kind of additional benefit or special deal. As this is a management position there will be a team of customer service executives to control and any decrease in customer satisfaction will be blamed on the person in charge.

The largest category under which open Customer Service Manager jobs are listed is Customer Services Jobs, followed by Sales Jobs.

There are 2,517 Customer Service Manager job vacancies in UK available immediately, compared to 481 in South East England.

65% of the live vacancies are full-time, however 35% of them are part-time positions.