TITLE: Senior Customer Service Engineer
REPORTS TO: Data Centre Manager
DATE: April 2019
To assist the Data Centre Manager (DCM) with the training and development of Technicians and to proactively manage daily DC activities such as planned works and Help Desk tickets and schedule works accordingly to ensure an efficient resource utilisation and an excellent customer service level by meeting committed deadlines. To act as the first point of contact for all the engineers and as a backup for the Data Centre Manager
Digital Realty: Where the cloud lives and business thrives:
We built the global standard for technical real estate, developing a unique capability to acquire, manage, and scale data centre campuses. Now, Digital Realty is building a unique ecosystem of open solutions that power customer growth through exceptional service on a foundation of unrivalled data centre expertise. The new Digital Realty combines unparalleled data centre services, carrier-dense interconnection, real estate acumen, and financial strength to create unique power of choice and value when and where our customers need it.
To provide our customers with the trusted foundation for the digital world
To build a network of connected campuses and internet gateways that become the heart of the internet and cloud, powering growth and prosperity for customers, employees and shareholders.
Guide our decisions and actions every day—above all else, we value customers, excellence, talent, teamwork and success.
Why Digital Realty:
Make an impact -- You’ll enjoy the satisfaction that comes with knowing your efforts positively impact company growth and your professional career.
The “best of both worlds” -- you'll find that working for our company may be a little bit different. We are small enough, with only 1,400 employees across our global portfolio, that your hard work will be visible throughout the organization, yet our extensive offering of services and solutions and proven track record of growth; stability and industry-leading innovation give you the resources and tools you need to take your career to the next level.
Unique culture -- we are a collaborative, people-focused company dedicated to quality and continuous improvement. When you become a member of our team, you receive our commitment to your continued development and support.
Strong foundation -- our financial strength and stability provide our customers with the assurance that Digital Realty will be their partner for current data centre needs and those in the future, and our investment credit ratings provide us access to paths for more capital. We view each of our customers as a long-term partner.
Green standard for sustainability -- we are committed to improving the performance and energy efficiency of our data centres through the creation, adoption and promotion of industry-leading best data centre practices and experience. We are pioneers in thinking about green data centres and are also a Contributing Member of The Green Grid.
About Digital Realty
Since the Company's initial public offering in November 2004, Digital Realty has been a fast-growing leader in the design, development and operation of data centres worldwide. We focus on providing data centre, colocation and information technology services, communications and social networking to financial services, manufacturing, energy, healthcare and consumer products. As of March 31, 2018, the Company’s has 203 data centres, comprising approximately 27.6 million square feet, excluding approximately 3.6 million square feet of space under active development and 1.5 million square feet of space held for future development, located throughout North America, Europe, Asia and Australia. We stand out in the marketplace by offering innovative solutions driven by customers who see data centres not just as a technical investment, but also as a strategic platform for success.
Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.
Digital Realty is an equal opportunity employer.
Complete Security Recruitment.com
£34,000 per annum
City of London, London
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