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FC Trainer Fulfilment Associate


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FC Trainer Fulfilment Associate

Job ID:
190022988 | Avonmouth, United Kingdom

**Trainer (m/f)**

**About Amazon:**

At Amazon we believe that every day is still day one.

A day to take a first step. A day to look forwards to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life. And your day to join a company that redefines itself every day. That's the energy and passion behind Amazon. We're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people.

Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. Our Fulfilment Centres are at the heart of Amazon's world-class and rapidly growing Operations network. They're where we manage our customers' orders using industry-leading workflows. This is how we delight our customers!

With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history.

**About the role:**

If you love a challenge, have experience in fast paced operational environments, and have a passion for learning, we want you on our team.

As a member of the Learning team in one of our Fulfillment Centers, your role will be to plan, organize and deliver the learning needs of all Amazonians in the building.

In this dynamic and challenging role, you will be very close to the action and spending time on the warehouse floor with the Associates. Amazon has seen rapid growth over the last few years and we plan to keep on growing. This means a lot of new Amazonians to train and coach. A lot of people to help stay curious and keep learning.

You will be essential to the growth and success of Amazon and our team members.

**Your Responsibilities:**

+ Act as a supervisor for Instructors and Peer Trainers with new hires

+ Deliver Instructor training, observation and coaching to the EU standard

+ Ensure training records are kept up to date through the console

+ Ensure EU training materials are kept and delivered against EU standard and provide a positive learning experience

+ Use and analyze data on a daily basis to improve NH learning experience

+ Feedback to Instructors and Peer Trainers on their delivery and new hire (NH) groups performance

+ All tests/ audits are completed and responses are tracked

+ Organize (Instructors assignment) and monitor cross training for the operations to support peak skill requirements

+ Work with operations on a skill matrix to highlight gaps for critical role training

+ Support operations with the delivery of critical role training

+ Improve processes from gathering feedback and analyzing data

+ Support the recruitment of Instructors and Peer Trainers

+ Attend meetings when required and provide information required

+ Work in partnership with the agency managers to improve new hire performance

+ Support EU level projects with feedback and improvements

+ Ensure that you deliver the European standard training content.

**To be considered for this role, you must have:**

+ A bachelor's degree or equivalent

+ Excellent verbal and written communicators - both in the native language

+ Intermediate English (fluent English is a requirement in the UK)

+ Able to work independently and autonomously

+ Interpersonal Skills and Composure (networking skills)

+ Well-honed communications skills, including presentation skills

+ Well-developed observational and analytical skills

+ Able to deliver feedback, coaching and deliver training

+ Effective time management and team work

+ Experience using all MS packages, such as Word, Excel, and Power Point

+ Problem Solving

+ Needs to speak and write the local language "correctly" as a requirement.

+ Sense of confidentiality

+ Instructor experience (internal candidates)

+ Process knowledge (internal candidates)

**Additional Proffered Knowledge, Skills, and Abilities**

+ Self-motivated

+ Manage multiple competing priorities

+ Demonstrates a methodical approach in tasks

+ A basic understanding of project management

+ Shows a drive for improvement of learning and design processes

+ Analytical skills

+ Trainer or Learning Assistant experience

_Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build._

_Amazon takes your personal data protection seriously and respects EU and local data protection laws. Unless you express otherwise, by submitting your CV you authorize the hiring Amazon company to store your personal data in the electronic database maintained by Amazon Corporate LLC. in the USA or one of its affiliates for the purpose of assessing your suitability for this and future job vacancies and to pursue your recruiting process._

_If at any time you want your personal data to be deleted, you simply need to notify the hiring Amazon company. Amazon will not share your personal data with any third party without your prior consent. As part of your interview process with Amazon you may be asked to authorize the hiring Amazon company to separately verify your application data and personal background through a third party service provider._

Qualifications and Skills

• Excellent communication skills (written & verbal)

• No history of active quality probation or performance counselling for the past 6 months or length of service, if shorter.

• Must be willing to work flexible schedules / shifts

• Familiar with current policies and procedures

• GCSE Maths & English, grade C or above (or qualification equivalent)

• Meets or exceeds departmental production goals

• Role model for safe work behaviours

• Demonstrated problem solving & analytical skills

• Willingness to train and learn new skills

• Coach and mentor others to succeed

• Lead by example

• Able to handle long and short term multiple tasks, whilst working in a high stress, fast paced environment

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