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Hotel Duty Manager

Yorkshire And The Humber
A Team Recruitment Ltd

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A Hotel Duty Manager required for a privately-owned boutique Bed & Breakfast hotel, that offers comfortable accommodation in the historic city of York. As Hotel Duty Manager you will also Deputise General Manager in their absence

The Role

· Manage check in and check out process

· Take reservations and deal with any enquiries

· Manage the PMS system (Rezlynx) including room allocations

· Prepare daily reports as required and reconcile shift transactions

· Manage guest payments, invoices, receipts

· Reconcile petty cash Manage comprehensive hand over to following shift

· Help guests with local enquiries, bookings, tickets and travel arrangements

· Brief & supervise housekeeping staff

· Report maintenance if items that cannot be immediately repaired

· Responsible for all health & safety during shift

· Responsible for guest security

· Ensure that hygiene standards are met during preparation and service.

· Supervise, prepare and assist with serving breakfast as necessary

· Meet guests on arrival and introduce yourself

· Provide a concierge standard of service to assist guests

· Ensure guest satisfaction at all times

· Serve drinks to customers as requested

· Deputise General Manager in their absence

· Working shifts, 4 days 3pm – 11pm & 1 day 7am – 3pm per week

The person

· An excellent understanding of hospitality and customer care

· Ability to work under pressure

· A high standard of English and communication skills.

· Good organisational skills

· Excellent time management skills

· Able to work to strict deadlines and multitask.

Benefits to you

· Salary £19,500

· Holiday allowance is 32 days inclusive of bank holidays

· Free stays throughout the UK in our network of hotels

· Workplace pension

· Career opportunities in our network of hotels

· Employee training program

· Share of gratuities

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