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Supervisor (Concession)

Salary:
18,944 P.A. ?
Location:
Mayfair
Company:
JOSEPH LTD

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Overall Role Objectives: •Responsible for assisting in the day to day operation of the store, acting as a liaison between staff and management. •Typically a key holder position Key Responsibilities: Includes but is not limited to; •Support Assistant Manager and Manager is the day to day running of the store, deputising in their absence •Act as the liaison between staff and management and leading through example •Handle cash (one of the allocated till users) and prepare back deposits •Deliver a high standard and personalised level of customer service •Co-ordinate and assist in floor moves, merchandising, display maintenance and housekeeping •First point of contact regards customer requests and complaints •Meet or exceed set sales targets •Oversee in store price changes and checks •Monitor store security by coaching sales staff in vigilant customer service and consistent application of store procedures regards tagging and changing rooms •Co-ordinate in year end inventory •Adhere to and ensure staff compliance with Joseph policies and procedures •Any other duties as assigned by Manager Key Skills/Person Specification:
  • Strong written and verbal communication skills
  • Ability to build relationships with staff and customers
  • Self motivated team player, supportive of management
  • High standards of customer service
  • Coaching and training abilities
  • Positive problem solving skills
  • Professional appearance and conduct
  • Ability to adapt to frequent change and a high pressure selling environment
  • Excellent Product knowledge
  • Good time keeping and reliable attendance
  • Attentive to detail
  • Cash handling skills
  • Previous customer facing experience essential, experience within luxury sector highly desirable

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