The role involves the investigation of first property claims on-site, reporting to instructing insurers and managing such claims to an economic conclusion within strict SLA’s.
Duties and responsibilities:
Work to achieve agreed activity levels with the intention of continuously reducing WIP throughout the year. Process all invoices and approve estimates within 5 working days of receipt/agreement. Full completion of all prepared site note templates and associated documentation. Ensure that the data contained in claim cube is accurate at all times. Assist in maintaining accurate management information by completing spreadsheets as necessary. Understand relevant management information and use to prioritise tasks. Take responsibility for maintaining e-file process and associated documentation. Reduce elapsed timescales by providing and fostering a pro-active approach to file management. Identify cases of possible Fraud and recoveries and refer as appropriate. Work to ensure correct policy interpretation and validation. Prepare, check and authorise appropriate reports for clients in accordance with agreed SLAs and formats. Ensure files are up to audit standards at all times. In conjunction with the Command Centre pro-actively update customers and clients where necessary in accordance with agreed client SLAs. Take responsibility for following agreed/documented procedures when dealing with problems and complaints. Build good working relationships with clients and staff, internal and external to the Davies group Display the behaviours identified within the Group Core Competency statements. Any other tasks as reasonably requested within the broadest remit of this role. Handle customers effectively and fairly in line with TCF. Maintain an awareness of business opportunities and refer the business
All Staff are expected to carry out any reasonable instruction given by their senior manager, in line with business requirements
Skills & Experience
Evidence of previous claims handling or other relevant experience. Confident with technology, with a good working knowledge of Microsoft Office products. Willingness and ability to learn new applications and IT systems. Strong verbal and written communication. Demonstrable experience of organizing and managing own workload is essential. Accuracy, attention to detail and an analytical approach. Ability to work in a fast paced and changing environment where flexibility is required to accommodate peaks and troughs in workload. Excellent time management to be able to work to short/changing deadlines. Self-motivated and able to work on own. Able to effectively delegate work to others. Understand importance of Business Development function and working with clients. Ability to contribute to a high performance/effective team. Holds or is working towards recognized professional qualifications Being prepared to work nationally on occasion with overnight stays. Being prepared to work on standby on a rota and during busy times at weekends and public bank holidays. Being prepared to adhere to company expense policies (e.g. paying and claiming for own travel. Already holds or working towards recognised professional qualifications at a diploma level National flexibility/willingness to relocate
Are you a Davies Person?
All Davies Group employees need to be able to demonstrate our Big IDEA, Inspire, Deliver, Empower and Aspire. It is essential all employees embed these behaviours in line with their job role.