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Senior Infrastructure Engineer - Chester

35000.00 - 40000.00 per annum
Higher Ferry
Solid Recruit

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Senior Infrastructure Engineer - Chester

Job Purpose

You will be a member of the Infrastructure team, which looks after the company’s network, servers and workstations and which provides desktop support to circa 400 end users. This role will involve troubleshooting and diagnostics plus work on technical projects from design to implementation.

You will be working within a larger Technology department that includes many in-house developers. The department embraces Agile and DevOps methodologies.

The role is based at the company’s head office in Chester, it will include some travel to the company’s other sites across the UK. There is a help desk telephone rota, for evenings and weekend support, since the company’s call centre is open from 8am to 10pm, seven days a week. This rota is shared amongst a pool of 10+ people and is not generally onerous.

There will be excellent growth opportunities for the right candidate. You will encounter modern methodologies and technologies not common in more traditional IT departments.

Essential Experience

• Proficient with Active Directory/Group policy/DNS.

• Networking (including firewalls, routers, switches and corporate WIFI solutions)

• Virtualisation technologies especially VMware ESXi

• SAN Administration

• Microsoft Exchange 2016 / Office 365 (corporate email solutions)

• Backup technologies

Desirable Experience

• Supporting Linux desktop and OS X

• HP networking

• Sophos firewalls

• Management of NAS appliances

• PBX support, particularly Mitel

• Scripting (PowerShell/bash) and/or programming (PHP, SQL, etc.)

• Supporting Windows desktop

• Cloud-based technologies, particularly AWS or Azure

Core Accountabilities

• Internal data centres (servers, networks, telephone systems) and connected networks

• Development, documentation and implementation of contingency planning for internal data centres

• Development of SLA targets for systems and support

• Technology procurement

• Management of supplier relationships (hardware, software and services)

• Remote office infrastructure across the UK

• Implementing security protocols

• Maintain consistent documentation when required.

• Perform routine testing to verify availability of redundant systems

Role/Department Specific Responsibilities

• Service desk management

• Maintain Infrastructure risk register

• Provide an escalation point of more complex issues

• Infrastructure supplier management

• Monitoring I.T. systems and responding as appropriate

• Software deployments

• Provisioning and securing Infrastructure

• Windows domain management

• Deployment of security updates and patches

• Print management

• Cloud service administration (AWS & Azure)

• Firewall management

• Manage backup infrastructure

Other personal attributes are: -

• Good qualification in Computer Science, Networking or similar

• Excellent documentation and communication skills across all levels

• Proactive and tenacious

• Attentive to detail

• Clean driving licence


=33 days’ holiday (including bank holidays)

=An additional day off during the week of your Birthday

=Annual bonus scheme

=Staff pension

=Private Medical

=Death in Service payment

=Subsidised park and ride passes

=Enhanced Maternity and Paternity pay

=Long service awards - cash payments and increases in holiday allowances

=Staff discount on cottage holidays

=Free worldwide travel insurance (including family members)

=Wellness extras, including free annual flu jabs, reflexology sessions and free fruit supplied in the office

Working hours will be Monday - Friday, 9am - 5:30pm

KEY SKILLS Proficient with Active Directory/Group policy/DNS,, Networking, VM Ware, SAN

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