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French Speaking Customer Service Advisor

Salary:
21,899 P.A. ?
Location:
Stafford
Company:
Roevin

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Role: Customer Service Advisor
Location: Stafford
Duration: 12 Months
Industry: Energy & Power
Hourly Rate: Competitive

Profile
*Receive 24/7, all manner of requests (commercial, technical, documentation, other) from customers worldwide, via email and telephone.
*Ensure customer' requests are dealt with swiftly and efficiently (either by the Contact Centre team or by commercial or business contacts) targeting customer satisfaction.
*Ensure that procedures are properly adhered and tools are used correctly to maintain excellent customer interface and internal tracking/information.
*Customer service experience with the ability to work within a team but also be autonomous.
*At least one language in addition to English.
*Excellent communication skills with ability to communicate ideas in a clear and positive manner via telephone or in writing.
*Excellent IT skills use of Access, Powerpoint, Excel essential.
*Some coding knowledge and knowledge of electrical or transmission and distribution business would be advantageous.

Essential Requirements
*Salesforce
*Fluent in a European Language (ideally French)
*Degree level education

Roevin acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Roevin UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Roevin. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: http://www.roevin.co.uk/candidate-privacy-information-statement

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