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Membership & Visitor Welcome Supervisor

19,928 pa
National Trust

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In order to be successful in this role, you’ll need to have:Outstanding customer service skills Experience of working in a retail or tourism environment Ability to supervise, inspire and motivate a teamConfidence working with sales and membership targetsGenuine enthusiasm for working with peopleInitiative and the ability to work aloneThe ability to recruit and train new team membersMembership & Visitor Welcome SupervisorThe former home of Rudyard Kipling, this 17th century house remains much the same as the world-famous writer left it, with oriental rugs and artefacts reflecting his Eastern travels. Batemans has a real family feel, with a team who will give you a warm welcome. The house is located in a peaceful corner of East Sussex and with beautiful surrounding areas, this is a great place to live and work. Opportunities at Batemans cover a range of different positions, with lots of opportunity for growth. The garden and landscape at Bateman's provided the inspiration for Rudyard's medical tales in Puck of Pook's Hill and Rewards and Fairies. Click here for more information about this locationVisitors are a vital part of what we do. As a charity, every penny we raise goes back into our continued conservation of our places and spaces. As the supervisor for the membership and visitor welcome team, you’ll lead by example, seizing all opportunities to grow our income at the visitor welcome, from promoting the benefits of our membership, to gift aid and direct debit schemes. You’ll work with the membership team manager to help the team achieve membership targets, as well as delivering your own. You’ll help coach and motivate the team to ensure a high standard of customer service. You’ll be responsible for the presentation of the visitor reception and making sure the team is always aware of what’s happening at the property that your visitors can enjoy. As a team, you’ll tell your visitors about the amazing work we do and what their money is funding. Please also read the full role profile attached to this advert.80407IRC80407

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