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Support Analyst II


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ATPCO is the standard setter in the airline fares ecosystem, we take pride in strengthening connections between airlines and travelers by enabling the seamless management of airfare data across all distribution models.

This position will work within the Operations Control Centre team based in Heathrow, London and is structured around a 6am - 3pm shift rota. Candidates must be willing to work on a rotating weekend pattern with the occasional extended shift and some overtime.

The ideal candidate will have relevant experience relating to data processing, including a comprehensive knowledge of automated batch scheduling and job fault resolution within a multi platformed environment.

Duties and Responsibilities

+ Provide operational Production Support of Applications through active monitoring of batch schedules within both Mainframe and Distributed System environments

+ Analyse issues and perform root cause analysis to minimize risk of re-occurrence

+ Propose and implement effective solutions for job and Application failures

+ Communicate system issues to the appropriate technical level

+ Maintain Production Support documentation

+ Communicate status and resolution of Production problems

+ Update incident tickets

+ Comfortable with Incident management process

Experience and Skills required

+ Operational or Application Support experience with Control-M V8 or V9

+ MVS OS390 Mainframe - CICS DB2 / JCL / TSO and IBM Utilities

+ Experience with monitoring/ batch / operations related workflow

+ UNIX/ Windows experience

+ Strong demonstratable analysis and problem-solving skills.

+ Understanding of SQL (desirable)

+ Enthusiastic and motivated individual

+ Maturity of judgment under pressure

+ Flexibility and ability to operate under stressful, time-sensitive deadlines

+ Ability to work independently, but as part of team concept

ID: 2019-1242

Street: Newall Road

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