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Care Worker

Salary:
8.66 per hour
Location:
Chaddesden

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JOB TITLE: CARE WORKER (Support Worker)
ACCOUNTABLE TO: Co-ordinator
ABOUT MEARS
Mears is one of the leading providers of care and support in the UK, caring for more than 15,000 people in
their own homes every week. We have over 100 branches nationwide delivering both local authority and
private care services across each region.
Mears Care provides high quality and flexible home care for all ages. Mears Care enables our Service
Users to stay independent and live at home supported by our expertly tailored home care services. We are
able to provide support for people of all ages, including those with complex conditions, to continue living
independently in their own homes. .
RELATIONSHIPS
As a Care Worker your work is centred around the people you work with and those in your care; these
relationships are key to the delivery of a high quality, user-focused service. The relationships central to the
role are:
 Co-ordinator: Line Manager and your central point of contact. They will schedule your work on a
weekly basis and support you with any issues arising.
 Trainer: Responsible for your PEAW training and ongoing professional development
 Branch Manager: Has overall accountability for service delivery, meeting contractual obligations and
maintaining standards of care across all service users.
 Service users: People under your care requiring varying levels of support and assistance.
RESPONSIBILITIES:
A. To provide a service of care to Service Users to enable them to lead as independent lifestyle as
possible. This care service will involve a programme of personal care and household management
that is personalised for each Service User in the form of a Care Plan. Care duties will therefore
include assisting the Service User with the following activities, and in so doing, you will at all times
observe and respect the Service User’s dignity, privacy and independence as far as practical,
ensuring desired outcomes are met.
1 Personal Care:
 Dressing and undressing / preparing the Service User for day care or trips out.
 Washing / bathing / showering / shaving / grooming / cleaning teeth.
 Hair care (washing / brushing).
 Nail care (fingernails only).
 Toileting and all aspects of personal hygiene.
 Continence management.
 Care of pressure sores (under appropriate nursing supervision).
 Getting in and out of bed.
 Assisting with the use of aids to Daily Living / rehabilitation aids, as required.
 Helping with rehabilitation programmes, as prescribed by Healthcare professionals.
 Day / evening / night sitting services, as required
 Assistance with stoma care.
2 Healthcare –
Assisting the Service User to take prescribed medication in accordance with locally approved
policies and procedures.
3 Dietary Care:
 Preparation of snacks and meals according to the Service User’s likes / dislikes.
 Assisting with feeding, as required.
4 Domestic / Household Services:
 General cleaning duties, to include cleaning / dusting / vacuuming / polishing.
 Bed-making.
 Clearing refuse and rubbish.
 Laundering / hand-washing / ironing, as required.
 Household fuel management.
 Shopping, and the preparation of shopping lists and assistance with budgeting. 5. Personal
services:
 Assistance with personal finances, to include paying bills.
 Personal planning (birthdays / anniversaries etc.)
 Democratic rights (voting cards etc.).
B. To conform to all Policies and Procedures laid down by the Organisation in respect of carrying out
these care duties and in other administrative aspects of the business, as relevant.
 To maintain accurate, concise and timely records of Service User care, diary sheets, time sheets
and mileage sheets, medication records and financial logs.
 To participate in the use of electronic call monitoring systems in line with Company Policy and
Procedure
 To participate in staff, team and quality management review meetings as directed by the Branch
Manager.
 To report back to the Branch Manager or co-ordinator on any aspect of Service User care which he /
she feels warrants investigation escalation, or urgent action.
 To participate in reviews of Service Users’ support plans as required.
 To be aware of the tasks and activities which must not be undertaken as part of care duties
C. To participate in training and personal development.
 To participate as directed by the Branch Manager in PEAW Training and regular in-service training
programmes to ensure ongoing professional development.
 To participate as directed by the Branch Manager in the gaining of a QCF/SVQ (or national
equivalent) qualification for Health and Social Care Level 2.
PERSONAL QUALITIES
Mears have identified a number of personal qualities which make a great Care Worker. These will be
explored through the recruitment process:
1. Demonstrates compassion
Shows kindness and consideration for people’s feelings
2. Acts with integrity
Honest and trustworthy, tackles challenges with transparency
3. Demonstrates flexibility and able to adapt to new situations
Adapts to change, able to adjust and respond positively
4. Thoughtful team member, considers the impact of their actions
Thinks team and acts as part of one
5. Communicates with clarity and confirms understanding
Speaks and writes fluently and clearly in English
6. Takes ownership and understands the importance of being reliable
Acts with accountability and delivers against commitments made
7. Creates relationships easily and puts people at their ease
Good interpersonal skills and creates confident communication in others
MEARS STANDARDS
To consistently ensure the highest quality of service delivery, Mears expects every individual throughout
the organisation to work to the same priorities and quality standards. Mears people :
1. Are motivated for the work
2. Understand the role of a Care Worker
3. Understand the qualities required of a Care Worker
4. Treat others with respect
5. Demonstrate respect for all cultures, ages, ethnicities, genders and sexual orientations
6. Understand confidentiality
7. Recognise forms of abuse
8. Escalate concerns
9. Understand non-verbal communication
10. Recognise the importance of punctuality
11. Understand the expectations of a service user
12. Understand what matters to a service user

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