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Power - Contact Centre Associate - Stafford

Salary:
£20 - £25.00 per annum
Location:
Stafford
Company:
Talascend Ltd

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Our client is looking for a Contact Centre Associate to join their team on a contract basis. This isn't just your usual Contact Centre position. Our client is looking for someone who is French speaking also as a lot of their Customer's reside in France.

Responsibilities:

  • Receive 24/7, all manner of requests (commercial, technical, documentation) from customers worldwide, via email and telephone.
  • Ensure that procedures are properly adhered to and tools are used correctly to maintain excellent customer interface and internal tracking/information.

The ideal candidate will have:

  • Customer service experience with the ability to work within a team but also be autonomous.
  • Excellent IT skills use of Access, PowerPoint, Excel essential.
  • Some coding knowledge and knowledge of electrical or transmission and distribution business would be advantageous.
  • Experience using Salesforce would also be advantageous.

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