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Technical Support Engineer

34,927 P.A. ?
Cambridge Heath
Additional Resources

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Technical Support Engineer - Cambridge

Competitive Salary

The company

Our Client is an innovative UK-based technology company that has developed world leading software tools. They now looking for a talented Technical Support Engineer to join their busy and driven team.

The Role

The Technical Support Engineer is a multi-skilled technical product expert in pre-sales and post-sales activities with a good understanding product management. The post holder will enjoy engaging with customers and will have a natural talent at closing new business opportunities.

Key responsibilities:

-Provide technical support, including solution demonstrations, design, proposal, detailed RFP responses, presentations, and more

-Provide technical training to customers and support the development of training courses as required by the customer

-Provide internal training to all sales and technical staff to ensure transfer of technical knowledge relative to products

-Identify key customer requirements and communicate these to the Product team

-Author and contribute to technical documentation, feature description and marketing collateral

-Design and demonstrate the standard complex projects to present the full range of solutions

-Coordinate 2nd and 3rd line support in order to identify and resolve critical issues with nominated customer

-Provide feedback to the Product team regarding all aspects of product performance and design e.g. defects and enhancements, among others

-Maintain high level awareness of competitors' product features and performance in order to exploit technical advantages during RFP/RFI and trial execution

-Represent the company in an official capacity as a speaker at conferences as and when required.

Essential Requirements:

-Minimum of a Bachelors degree in telecommunications, network planning or equivalent.

-Experience in planning, designing and optimising in-building wireless networks

-Proven ability to provide technical product training and mentoring to customers and co-workers

-Technical pre-sales working experience at vendor level and with telecom operators

-Knowledge of wireless cellular standards and equipment (LTE GSM, 3G, HSDPA)

-Commercial acumen

-RFP response experience

-A proven track record of building long-term relationships with telecom operators and OEM vendors.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

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