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Order Management - Agent

Location: Bedfont
Company: Expeditors
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"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

- 15,000 trained professionals

- 250+ locations worldwide

- Fortune 500

- Globally unified systems

To ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the Order Management department.

Major Duties and Responsibilities

- Ensure smooth and timely freight process flow

- Ensure accurate and timely data entry into our operating system

- Track and trace Order Management files

- Use workflows on a daily basis to manage shipments

- Monitor shipment reports to ensure total customer satisfaction

- Ensure timely clearance and delivery of freight to customer for Import shipments

- Ensure documents are sent timely and arrival notices communicated to destinationfor Import shipments

- Ensure accurate and timely client and vendor billing

- Manage intercompany invoice payments (i.e. via AJAX report)

- Interact with our customers in arranging their international shipments, meetingcustomer service standards.

- Contribute to maintain strong relationships with vendors (Shipping lines, trucking companies and others)

- Meet compliance at all times to regulations. This includes internal policiesand procedures such as Operational Process Standards (OPS) and externalgovernment regulations or customer's policies / requirements.

- Understand department process flow, constantly looking for areas of improvedefficiency

- Ensure all customers standard operating procedures are followed and updated inthe SOP

- Meet KPI standards, as per the company's procedures

- Overseas communications, timely responses to emails and requests (internal and external)

- Escalation of problems to Mansgement when necessary

- Promote compliance in diligently following all company policies and regulations and performing the task at heand with outstanding integrity and pride

- Adhere to the company's 10 cultural attributes: Apearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resulute, Sense of Humor and Visionary.


- Understanding transportation process of all models is a plus.

- Hazardous Materials certification (preferred).

- Expeditors' Products and Services


- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results.

- Pro-active, strong organizational skills.

- Good computer skills (Excel, Word, PowerPoint).

- Fluent in English.


Positive and willing to help attitude

Training Requirements:

- Meet company standards of 52 hours training per year, including as needed management/leadership training

Education and Experience:

- 6 months to 1 year related experience and/or training; or equivalent combination of education and experience.

Expeditors offers excellent benefits

- Excellent benefits including:

- Private Medical Insurance

- Pension schemes

- Employee Stock Purchase Plan

- Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.
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