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Claims Handler - Bodily Injury - Bromley

Direct Line Group

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Excellent claims handling is key to our success. We are now looking for Bodily Injury (BI) Claims Handlers to join our team in Bromley - these are full time, permanent positions with working hours between Monday and Friday.

Would you love working amongst a team of dynamic and committed Claims Handlers? We can provide you with this excellent opportunity to help you grow and learn how to look after Injury Claims and develop your negotiation skills with Solicitors.

What we’re looking for:

As a BI Claims Handler you will be responsible for the full life-cycle of motor bodily injury claims.

We are actively looking for customer focused individuals to be part of our team who have got what it takes to develop their skill set to include:

  • You will have a background in and experience of claims handling
  • Previous experience of handling bodily injury / personal injury claims is desirable
  • Experience of using a case management system
  • Excellent customer service skills and ability to build strong working relationships - both internally and externally
  • Ability to balance more complicated liability cases

What you'll be doing:

  • Validating, investigating, negotiating and fulfilment of bodily injury motor claims, and any other associated losses
  • Negotiating between the Policy holder and Solicitors to get the best outcome for our customers
  • Assessing medical reports and learning the skills required to negotiate the value of the injury with Solicitors getting the best settlement outcome for the Company
  • Learning to deal with the legal processes involved in the litigation of certain cases
  • Keeping the customer experience at the heart of everything you do and balancing expectations throughout their claims journey
  • Handling all Third Party injury claims within authority level, adhering to regulatory timescales and guidelines

What we’ll give you:

We’re proud to be number 3 in The Sunday Times 25 Best Big Companies to Work For 2019.

Benefits include 9% pension contribution, 50% off car, home and pet insurance, 22 days holiday a year (plus 8 bank holidays) and free travel & breakdown insurance.

Hours: 35 hours (Monday - Friday 9am-5pm)

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