e.g. job, company, title
e.g. city, county or postcode
advanced search »

Service Delivery Support Engineer (L2)

Location:
Lichfield
Company:
Dimension Data

Apply for this job

Service Delivery Support Engineer (L3)

**Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference?**



If you join our growing global team, you'll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies - who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.You'll be part of a team who's passionate about making a difference to the way technology shapes how we live and work - whether it's protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.



You'll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we'll provide the platform to realise your ambitions.Great talent. Great teams. Great work. Great opportunities.



**Want to be part of our team?**



The SD Support Engineer (L2) ensure that IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution.



**What you'll be doing**



1. Monitor client infrastructure remotely.



2. Ensure that assigned infrastructure at the client site is configured, installed, tested and operational.



3. Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.



4. Investigate second line support calls assigned and identify the root cause of incidents and problems.



5. Provide telephonic and email support to clients.



6. Join On-Call Rota providing 24x7 support to clients (Currently 1 in 3).



**What would make you a good fit for this role?**



The successful candidate should have some or all of the following skills/accreditation;



Strong VMware experience



Must have or working towards NCDA - NetApp Certified Data Administrator



Desirable



Cisco UCS, Hyperflex, Flexpod



Microsoft Server skills (MCSE)



This role will require security clearance. Candidates who are unable to secure SC or NPPV3 should not apply.



**Join our growing global team and accelerate your career with Dimension Data. Apply today.**



**Diversity in Dimension Data**



Dimension Data is an equal opportunity employer with a global culture that embraces diversity. All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category.



Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?



Join our growing global NTT family and you'll be part of the world's largest ICT company (by revenue). We've combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.



We employ 40,000 people across 57 countries. By bringing together the world's best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it's key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.



You'll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!

Apply for this job

Salaries

The number of jobs in each salary range for all:

Similar jobs
By creating an alert, you agree to our T&Cs and Privacy Notice, and Cookie Use.
IT Service / Application Support Engineer

RECRUITMENT GENIUS
£21,000 per annum
birmingham,west midlands
more details »