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Spares Administrator


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Dematic is a leading supplier of integrated automated technology, software and services to optimize the supply chain. Dematic employs over 7,000 skilled logistics professionals to serve its customers globally, with engineering centers and manufacturing facilities located around the world. Dematic is one brand under the KION Group of companies and has implemented more than 6,000 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors.

Headquartered in Atlanta, Georgia, Dematic is a member of KION Group, a global leader in industrial trucks, related services and supply chain solutions. Across more than 100 countries worldwide, the KION Group designs, builds and supports logistics solutions that optimize material and information flow within factories, warehouses and distribution centers. The company is the largest manufacturer of industrial trucks in Europe, the second-largest producer of forklifts globally and a leading provider of warehouse automation.

This role will involve you being an integral part of fulfiling the complete customer spares and repairs requirements for their sites equipment. Your main responsibilties will include

• Quotations - Ensure that customers are quoted in a timely fashion after receipt of customer requirement, 24 hour target.

• Sales Orders - Ensure that customer orders are processed within 24 hours of receipt.

• Purchasing - Create back to back purchase orders relating for all sales orders processed

• Customer Focus - Understand (internal and external) customer expectations and work to achieve customer satisfaction

• Other duties as assigned - general administration support

• Being a Key point of contact for assigned customers

+ Previous experience of ordering Spare Parts

+ Knowledge of SAP Order Processing (desirable but not essential)

+ Ability to prioritise workload

+ Ability to work on own initiative within a team environment.

+ Good telephone manner with greeting all customers and being professional whilst resolving queries

Requisition ID: 2019-9472

Job Time: Full-Time

Experience Level: Mid Level

Shift Schedule Display: Standard

External Company URL: http://www.dematic.com

Street: Banbury Business Park

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