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Associate Director - Communication and Change Management

Willis Towers Watson

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As a Senior Associate/Associate Director within our Communication and Change Management practice, you will be responsible for development and execution of measurable, results-based strategies and related deliverables that support changes and HR programs (including the employee experience, Total Rewards, organization transformation, the future of work, AI, wellbeing, benefits and culture). You will be responsible for drawing on your imagination, creativity and exceptional writing skills, as well as your ability to analyze information, develop conclusions and present content through clear, well-written communication in a variety of media formats.

**The Role**

To be effective in this role, you will need strong business acumen along with confidence to interact with key client contacts, manage teams build a trusted advisor status. Comfort navigating ambiguity and uncertainty, organized thinking and communication skills, and a willingness to engage in both strategic design and tactical implementation are also critical to success in this position.

+ Design, present and implement custom communication and change management strategies and programs for a broad range of HR programs, largely focused on talent and rewards elements (e.g., employee experience, Total Rewards, organization transformation, the future of work, AI, wellbeing and culture)

+ Develop insights related to change management risks and impacts, and communicate those insights clearly and succinctly

+ Translate complex concepts into compelling and engaging communications across various media, including print and digital, with an eye towards cutting-edge solutions and data integration

+ Manage projects and client expectations, and raise appropriate issues to Directors

+ Contribute to new business development by drafting statements of work, project plans and budgets involving multiple workflow streams and client teams

+ Partner with analyst and associate-level team members to review work, provide guidance and insight

+ Contribute to the learning and development of team members through "on the job" feedback

+ Contribute to the development of intellectual capital, new tools and approaches


+ Significant communication or marketing experience. Consulting experience is preferred; experience working for traditional HR consulting firms or benefit brokerage firms or is a plus

+ Knowledge of current communication and change management trends, marketing and technology (digital and social media), and proven ability to apply that knowledge to client-focused solutions

+ Experience working with graphic designers to craft the "look and feel" of the communication platform

+ A professional presence with polished and well-developed facilitation, written, web and oral communication skills, demonstrating creativity and technical expertise

+ Experience facilitating, coaching and mentoring teams specifically to drive consensus, brainstorm and/or to gather data for a project(s)

+ Proven ability to recognize and diagnose issues, work in teams, and leverage the resources of other related practices to address client challenges

+ Ability to draw conclusions from data in a logical, systematic way

+ Understanding of agile principles and design thinking

+ Availability to travel on an as-needed basis

+ Bachelor's degree (advanced degrees preferable) in liberal arts, graphic design, business or technology

**Equal opportunity employer**

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