Bowland Food Hall is the most wonderful showcase for the very best of Lancashire’s food and drink producers. This modern temple to gastronomic indulgence provides a platform for local producers to sell their wares in an elegant setting.
Based in the heart of the market town of Clitheroe – noted for its thriving community of independent retailers – Bowland Food Hall is located at the gateway to the pretty rolling countryside of the Ribble Valley and the wilder, more dramatic uplands of the Forest of Bowland – a designated Area of Outstanding Natural Beauty. This is where much of our vast selection of meat, cheese and dairy products originate – keeping our food miles down to single figures in many cases!
Proud of Bowland and proud of Lancashire we may be, but parochial we most certainly are not! If we can’t source what we’re looking for locally we get the very best we can from further afield, regionally, nationally and internationally.
The Bowland Food Hall is a true celebration of what food and drink can be…of what food and drink should be… a delight for all the senses.
We're looking for an experienced Cafe Manager to join The Bowland food Hall. With a continental inspired menu serving anything from quality hot beverages to a delicious array of freshly made sandwiches, desserts and cakes. You will have real personality, be passionate about fabulous customer service and build great rapport with customers, all whilst being a hands on manager and the face of the venue.
We provide superb service to our guests, a warm and friendly atmosphere and effortless attention to detail.
If you thrive on working in a dynamic and fast paced environment, then read on!
About the Job
As Cafe Manager you’ll be responsible for managing the department to the highest of standards, working with your team you’ll ensure the cafe is set up and ready at all times of service, and that staff are providing a warm and welcoming service. It’s important that we maintain good communication within the cafe and across all departments of the Food Hall and wider complex to ensure we work effectively and create a seamless customer experience. You'll take full ownership of running the café, leading from the front and being fully accountable for Profit & Loss.
You'll be confident and have experience managing a small team in a very busy environment. The role will also include writing rotas, controlling labour costs, financial budgeting and planning, some P&L management (desirable) as well as ordering stock and ensuring service standards are at the highest level. You’ll have responsibility for managing staff performance, recognition, training and development.
You'll be able to drive sales, propose ideas to implement into the business and work with the kitchen team to drive the food sales. The role has a great deal of scope and the successful Manager will have a great opportunity to push themselves and the business further, develop their career and be rewarded for their success.
You’ll know what it means to deliver exceptional hospitality, achieve consistently high service standards and ensure customers are at the heart of everything we do. You will thrive on and remain calm under pressure. It’s imperative that you are detail conscious and committed to delivering exceptional service. You are the kind of manager who wins hearts and minds through leading from the front with a hands-on approach to getting things done. You will thrive on new ways to challenge not only yourself and your career goals, but also challenge customer's expectations.
Experience of managing a busy café/coffee shop operation is essential An understanding of high-end artisan products Barista experience Strong front of house skills - a great personality with the ability to build strong relationships with regular customers and visitors alike A passion for excellent service and serving the highest quality dishes A strong people manager with the ability to train, motivate and develop your team and liaise between both the front of house and kitchen teams Strong back of house skills and the ability to do the weekly paperwork providing stock figures and writing rotas, planning financial budgets, P&L management (desirable), controlling labour costs etc The ability to take ownership of the business Proven ability to drive sales and improve the business Enthusiastic, bright and bubbly with a great deal of charisma
What's on offer
Salary: £2-23k dependent on experience
Hours: Full Time working 5 days over 7 including weekends **Attractive daytime hours**
Benefits: 28 days holiday, staff discount card, childcare vouchers