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Care Navigator(Receptionist)

15,239 P.A. ?
Central Advertising General Practitioners

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Position: Care Navigator(Receptionist)

Location: Buckingham & Steeple Claydon

Contract type: Part-time

Hours per week: First position 27.5 and second position of 11 hours

Pattern: To be confirmed

Requirements: Must have own transport

Pay: Band 2 – rising from £15,619.50 pro rata (depending on experience)

Reporting to: Patient Services Manager/Reception Supervisors


Working with a large team of Care Navigators across three surgeries you will be the first point of contact for our patients. You will be working alongside our clinical and administration staff ensuring that we offer an excellent level of patient service. You will be good listener, be caring and empathic, and have clear communication skills both face to face and using the telephone. You will be guided by the site Supervisors and Team Leaders; you will work in accordance with the practice guidelines and protocols. The post-holder will be responsible for navigating our patients to the correct type of appointments and services the surgery has to offer.

Duties and responsibilities:

  • Processing personal information and arranging requests for appointments, visits and telephone consultations.
  • Take in documents and distribute as appropriate
  • Deal with incoming telephone calls, act accordingly, or take accurate messages and pass on to the relevant personnel
  • Enter data into patient’s electronic NHS Care Record
  • Action daily Tasks posted on the practice clinical system
  • Register new patients on the practice clinical system
  • To generate Emis patient online access
  • To book voluntary transport or hospital transport
  • To book emergency ambulance when asked to do so by a clinician

Person Specification:

The position holder should have the following attributes:

  • Be able to empathise and be understanding.
  • To have basic computer skills
  • To have a good telephone manner
  • To be able to work independently when needed.
  • To remain clam in a busy environment
  • To be a great communicator and have good listening skills
  • To have had experience of working with the general public
  • Experience of working in a GP’s surgery is desirable not necessary, as full training will be given to ther right candidate.


Closing date 6th September 2019

This advertisement has been placed by the organisation named in the 'Department' section above.

Should you require further information regarding this vacancy please contact the organisation direct.

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