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Customer Service Representative

The Hertz Corporation

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**General Responsibilities**

**Customer Service Representative - Heathrow Terminal 4**

**£19,000 basic plus uncapped commission**

**Be Fearless. Be Aspiring. Be Smart.**

Are you passionate about customer service and putting smiles on people's faces? Love the buzz of an airport environment? Relish the chance to earn uncapped commission?

We are looking for our next Customer Service Representative to join our customer service and sales team at Heathrow Terminal 4.

**Main Responsibilities:**

+ To greet all Hertz customers with a welcoming and professional attitude

+ Ensure all customers receive the WOW experience by offering additional services to meet their needs

+ Meet monthly sales targets by up selling our services to customers

+ Complete all rentals, reservations and quotations in accordance with Hertz procedures and policies

+ Handle all customer queries in a professional manner

+ Answer all telephone calls in accordance with Hertz policy

+ Carry out ad hoc duties as requested by the Managers/Team Leaders

**Your skills: What you'll need for a great journey**

+ **A valid UK or EU driving licence**

+ An enthusiastic, flexible and positive attitude towards selling

+ Previous experience in a customer service, sales or retail environment

+ Good English skills, enabling you to be a brilliant communicator

+ You are willing to work on a shift rota basis, 7 days per week and be flexible.

**Your benefits: Fuelling your journey**

+ Uncapped commission

+ 33 days holidays (this includes Bank Holidays)

+ Fantastic customer service and sales training

+ Pension scheme

+ Wide range of training and development courses available to all employees

+ Career development opportunities across Hertz UK and Europe

+ Car Rental discount across Europe, including friends & family members

+ Free on-site staff parking

+ Discount Portal, savings on anything from cinema tickets to Holidays

+ Cycle to work scheme

**About Us**

The Hertz Corporation has an exciting portfolio of rental car brands - including Hertz, Dollar, Thrifty and Firefly - as well as the fleet management company Donlen. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

Our mission is to be the preferred rental car company and you have the opportunity to help steer this mission. Get in touch today and **APPLY NOW**

**Job ID** _178217_

**\# Positions** _2_

**Category** _Customer Service_

**Division** _RAC_

**Position Type** _Permanent Full-time_

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