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Customer Service Support Consultant

16,547 P.A. ?
Bournemouth International Airport
Ageas Limited

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Join our vibrant and growing Service Centre team in Bournemouth

£18 000k - You will have three pay reviews in the next 18months (£19.5k)

6 Weeks Full Training provided

Working hours include shifts Monday to Saturday with no Sundays or Bank Holidays

Ageas Insurance in Bournemouth are looking for results driven and customer focused individuals to join our Car Insurance Service Centre team.

Our purpose at Ageas is to make life easy for all our customers by making insurance personal and therefore your key responsibility would be to make insurance easy for customers and to support our Customer Services, Sales and Retention Departments.

Previous experience of working in a customer-facing environment is ideal. This is a great opportunity if you’re seeking progression in a role where you can expand your skill set in a fast paced office environment.

You main responsibilities will include:

  • Customer Service and Policy Administration
  • Service customer; policy and income activity supporting sales and retention activity in a professional, courteous and competent manner via all channels including post, email, telephone and web.
  • Meet and exceed customers’ policy servicing requirements at first point of contact.
  • Resolve customer queries and dissatisfaction and correctly advise and resolve underwriting and policy queries.
  • Work towards business measures around performance and quality.
  • Work with team, peer group and contact centre management to contribute to an effective service provision to customers.

At Ageas, we are committed to your development, and we will reward this with 3 pay reviews in your first 18 months working with us. We’re passionate about giving our people the opportunity to progress within the business, which is evidenced by the fact that every single Team Manager in the Service Centre areas started as a Consultant.

Here’s some of the "Perkz" our Customer Support Consultants in Car Insurance Service Team tell us they enjoy;

  • Ongoing training is provided supporting career development such as moving up the career ladder into senior and management roles or moving across functions into our support areas like IT, Marketing or HR.
  • Starting with 23 days holiday plus bank holidays, the option is there to buy or sell 5 days holiday.
  • Employees are able to pay for a car lease at a discounted rate through their monthly pay.
  • We offer a large range of health options like dental plans, healthcare plans, life assurance and free eye tests.
  • We contribute 6% of your salary towards your pension if you contribute a minimum of 3%.
  • We have a wide range of wellbeing and social activities - you’ll find a full calendar all year round!
  • If you find getting to work costly, Ageas discount your bus travel and you can pay monthly.
  • You can also enjoy discounts on Ageas insurance products and with a wide range of retailer through our provider Perkz.com.

About #AgeasUK

We're a leading provider of Car, Home and Travel Insurance in the UK also distributing our Personal and Commercial insurance products through brokers, intermediaries, affinity partners and the internet. We recently launched our Car and Home products and also partner with some of the nation’s most well-known brands. We’re also partners in Tesco Underwriting, providing home and motor insurance to Tesco Bank customers. Insuring around five million customers Ageas are recognised for delivering consistent and high-quality customer experiences. We employ around 3,000 people in our UK based office.

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