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Customer Care Manager

Salary:
Annually : 26000.0 - 30000.0
Location:
Altrincham
Company:
Bluebird Care

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At Bluebird Care Trafford, we are striving to take our home care service to the next level, with ambitions to smash our current CQC 'Good' rating and replace this with 'Outstanding'.


Could you be a part of our success story and assist us on our journey?


A unique opportunity has arisen, to drive our customer care forward, achieve excellence and surpass our customers' expectations'¦


As a full time (40 hrs) Customer Care Manager, you would be accountable for ensuring that customers receive high quality care and support services, growing our reputation as a first-choice home care provider and contributing towards business growth.


With this being a new position, you will have the opportunity to put your own stamp on it, and we welcome someone who is a creative and pro-active self-starter.


If you feel passionate about helping vulnerable people to achieve 'A better life, lived longer', then we would love to hear from you.


Submit your CV via the application process, ensuring contact details are up to date.


DBS and references will be sought for the successful candidate.

Our successful candidate will hold a minimum of Level 4 in a relevant Health and Social Care qualification; or be willing to work towards a Level 5 qualification within an agreed time frame.


You will have substantial experience in the social care sector, where your strengths are understanding customer needs and responding to changes; being competent at completing assessments and devising individually tailored support plans.


Time management and organisational skills are paramount, as you will manage your own workload, as well as providing leadership and delegating tasks to a team of Care Supervisors. You will work collaboratively with other key members of our office structure and external healthcare professionals, to ensure a seamless approach.


IT literacy is essential, to produce management information and reports as required by our Director and Registered Care Manager. A key focus is to monitor customer satisfaction and continually aim to improve on this, with a goal of maximising our customer retention.


As this role will be based both at our Altrincham office and in the community, you will need to be a driver with access to your own transport and business insurance (class 1). Participation in our Duty Manager and On call rota will also be expected, in order to meet operational needs.

Key benefits:


- £30,000 OTE ( £26,000 basic salary, plus up to 4k bonus, paid quarterly)

- Free parking within Altrincham town centre where you would be based

- Access to NHS healthcare 'top up scheme'

- 33 days annual leave entitlement (including bank holidays)

- Investment into your training and professional development

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