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Senior Administrative Assistant HCC14190

£18,426 - £19,407 per annum
Hampshire County Council

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The Client Affairs Service Teams / Deprivation Of Liberties Safeguards (DOLS) Team

We are looking for an Administrator within Adult Services to carry out admin tasks for both The Client Affairs Service Teams and the Deprivation Of Liberties Safeguards (DOLS) Team.

Client Affairs work with service users, their care managers, carers and external contractors, to ensure that vulnerable adults who are unable to manage their financial affairs are protected from exploitation and, wherever possible, empowered to utilise their resources in ways which accord with their wishes, beliefs and lifestyles.

The DOLS Team provide protection for vulnerable people who are accommodated in care homes or hospitals in circumstances which amount to a deprivation of their liberty and who lack capacity to consent to the care or treatment they need.
Both of these teams provide support and training to practitioners and users of their services.

You will provide administrative support for both of these teams. It is essential that you possess good communication and organisational skills, and have administrative experience in an office environment. You'll have proven numerical ability and possess excellent written and oral communication skills. Your duties will involve everything from assessing customer requirements and responding to routine enquiries, through to monitoring budgets and resources. You will therefore need proven administrative experience, good IT and communication skills, plus GCSE level qualifications or equivalent at grades A – C, including Maths and English.

Highly motivated, you will have the ability to work under pressure, be able to approach tasks with confidence and clarity, using your own initiative. You will need to be flexible in your approach, have the ability to work as part of a team and will be rewarded by great support from your colleagues. This vacancy is available due to the expansion of both services.

Here within Hampshire County Council, we highly value the administrative and organisational skills our support staff bring to their roles. We can offer you a genuinely varied and responsible position, together with the opportunity to play a supporting role in the Adults Services department.

In return we can offer continued support and development as well as a generous benefits package, including;

• Access to Local Government Pension Scheme
• A minimum 24 days annual leave entitlement
• Flexible working.
• Interest free travel loans and discounts.
• Employee Support Services.
• Family friendly policies.

Values Based Recruitment:

We recruit for attitudes and values in Adults’ Health and Care. We invite you to evidence how you demonstrate the 4 core values we hold in your application.

The 4 core values are:

• Person Centred: Has a person centred and strengths-based approach that empowers service users and carers to live independent lives.
• Resilience: Successfully manages change and develops and maintains their wellbeing and resilience.
• Accountable: Takes responsibility for work, actions and development; and acknowledges individual and shared accountability.
• Works Together: Builds supportive internal and external working relationships through positive communication and constructive feedback.

Job Purpose:

To develop and implement a comprehensive, effective and efficient administrative support service to meet business requirements.

Role Responsibilities:
  • Compilation of routine letters, e-mails & word processing of other correspondence including letters, mailshots & reports as required by teams/management
  • Reception duties including opening of post, answering telephone, message taking & dealing with routine enquiries/signposting
  • Enter complex Client Data onto a database, updating & maintenance of client information system (AIS), including compilation of statistics for management information, with the use of Excel spreadsheets
  • General admin duties ie; filing, photocopying, faxing etc,
  • Scheduling of meetings, booking venues and refreshments as required
  • Minute-taking at meetings - to include sending of invites, meeting/greeting visitors, typing up & distribution of minutes with strict deadlines
  • Ordering of stationery (Using SAP procurement system)
  • To undertake any training required for job role
Role Requirements:

Essential Qualifications, Knowledge, Skills and Experience:

  • GCSE or equivalent in English and Maths.
  • Experience of providing a frontline service to customers
  • Effective communication skills both written and verbal
  • Ability to prioritise workload, multi-tasking with minimal supervision & adapting to changing priorities
  • Experience of working with confidential/sensitive information
  • Ability to compile routine letters, e-mails and other correspondence
  • Input & interrogation of computerised information using databases
  • Aptitude to learn bespoke IT systems
  • An excellent team player with a flexible approach
  • Good organisational and time management skills
  • Ability to build/maintain good working relationships with managers & staff
  • Awareness of equalities issues and anti-discriminatory practice
  • A good working knowledge of Microsoft Word, Excel and Outlook
  • General administrative experience

Desirable Qualifications, Knowledge, Skills and Experience:

  • NVQ 1 in administration or equivalent
  • Taking minutes of meetings (shorthand/long-hand or laptop)
  • Experience of working in Public Sector environment or similar
  • Experience of using SWIFT IT system
Working Conditions:
  • Desktop PC
Vetting Requirements:

This role is subject to a Criminal Records Check.

Contact details for an informal discussion:

Katrina Davies, Senior Administrative Officer, on 01962 832146.

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

Corporate Equalities Employment Policy: In order to combat indirect discrimination, no unnecessary conditions or requirements will be applied to any for achieving equality of opportunity in its employment practices. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of their gender, disability, age, ethnic or national origin, marital status, creed, sexuality, trade union activity or responsibility for dependants unless a Genuine Occupational Qualification (GOQ) applies. In order to combat indirect discrimination, no unnecessary conditions or requirements will be applied to which would have a disproportionately adverse effect on any one group.

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