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Upgrades & Retention Executive

17,968 P.A. ?
Bournemouth International Airport
Bournemouth Independent Group

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Full Induction with our Sales Academy

Inbound Calls and Live Leads


We are BIG - an award-winning group of brands that offers a full range of key insurance and maintenance products for households that are some of the most comprehensive and competitive on the market. We are one of the fastest growing multi award-winning providers of these services within the sector and supply thousands of consumers with a high-quality service every day.

we are looking for Retention & Upgrade Sales Executives to ensure the continued satisfaction of our existing customers.


You will be speaking to current customers whom may have had a failed payment for their insurance or wish to cancel. You will refresh relationships and upgrade customers to our new insurance products. You will need to utilise sales techniques, objection handle and observe regulations to ensure a solid upgrade whilst treating our customers fairly. You may also be required to contact our current customer base to ensure their continued satisfaction with their policy and advise of potential benefits of covering additional products with us.


You will receive a high level of training for the first two weeks with our sales entrants on our products, sales techniques, objection handling skills and customer service levels. You will then receive a further four weeks of specialised on the job training. You will receive on going support throughout your time with BIG with excellent opportunities for career progression in a fast growing independent firm.


We appreciate a healthy work-life balance, therefore you will work on a 37.5 hour per week Monday - Friday contract... that's right NO WEEKENDS!!


We are look for people that are exceptional at what they do. You must be driven by the desire to win a sale, and have a confident telephone manner - this is essential. You must have at least 1 years sales experience within a call centre environment - selling to existing customers would be a desirable advantage!


Your BIG benefits will be made up of a competitive salary, plus a considerable cash bonus scheme, pension, and a great holiday entitlement of 20 days plus bank holidays.

Alongside this and our daily sales incentives, you will also have access to our on-site kitchen, equipped with TV's and iPads for your entertainment. Of course, there's the obligatory free tea and coffee to keep you buzzing!

  • Additional day off on your birthday
  • Regular individual and team bonus
  • Daily, weekly and monthly incentives
  • 3pm finish on a Friday
  • Go home early incentives
  • Free pool at Sharkeys
  • Monthly team building allowance
  • 28 days of holiday inclusive of bank holidays
  • Playful office dogs!
  • Free cooked breakfast on a Friday
  • Modern office in town centre location with great transport links
  • Paid company nights out and events including Christmas and summer parties
  • Fast progression
  • Pension
  • Refer a friend scheme
  • Relaxed dress code
  • Accredited training & Free NVQs

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