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Client Service & Operations Internship

Salary:
£4,800 - 4,800 per year
Location:
Soho
Company:
Valet Apartments

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Valet Apartments (www.valetapartments.com) is a specialist provider of premium accommodation, taking pride in offering exceptional homes in central London. We are a young, dynamic company accommodating hundreds of clients each month across our property portfolio.


We are actively looking for young talent with a keen interest in our industry for a Client Service & Operations internship. The ideal candidate will have strong soft (“people”) and hard skills (numeracy), a very strong work ethic and an eagerness to learn.


KEY RESPONSIBILITIES OF THE ROLE:

  • Delivering excellence in our daily operations functions to achieve maximum client satisfaction
  • Ensuring that clients receive adequate information regarding their arrival to a property and liaising with them during their stay to ensure all expectations are being met
  • Carrying out thorough Quality Checks at our properties, ensuring that maintenance requirements have been satisfied before a clients' arrival
  • Meeting and greeting clients at each property when needed
  • Client billing and account reconciliation, invoicing and related administrative activities
  • Upselling of ancillary products to achieve team targets
  • Carry out minor maintenance (as you would in your own home)

ADDITIONAL RESPONSIBILITIES:

  • General office administration work, data entry, answering phones, replying to emails, etc
  • Resolve and/or escalate complaints
  • Creating analytics and presenting KPIs to senior management on a weekly basis with relation to business activities

Requirements

  • Minimum 4-month commitment to the internship; you must also be a student doing work experience as part of a higher or further education course. We are currently looking for interns who can join us in mid-Sep 2019.
  • A strong interest in a Client Service & Operational Role that will keep you physically active, visiting properties all across London
  • Common sense and the ability to problem solve
  • Great organisational and administrative skills
  • Trustworthiness, diligence and a very strong work-ethic
  • Excellent numeracy, verbal and written communication skills
  • Strong computer skills

Benefits

  • Learn how a young company operates, with real hands-on start-up experience
  • Competitive internship salary (£400 per month) and unlimited travel in London zones 1 to 2 (Oyster Card)
  • Career progression in the company for outstanding commitment and talent

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