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Helpdesk Administrator/Planner

Salary:
27,154 P.A. ?
Location:
Fareham
Company:
Mitie

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Job Description

Main duties

  • Liaise with client in reporting of weekly RAG reports.
  • Ensure reactive calls are responded to and closed within SLA.
  • Update billing with changes in client requirements to maximise revenue.
  • Ensure compliance for all QHSE reporting and site-based documentation.
  • Produce client monthly reports and trending back up around attendance and punctuality
  • Liaise with other service lines in provision of service and execution of ado requests.
  • Process and control invoicing and recharge for adhoc and periodic work.
  • Roll out national account initiatives.
  • Monitor and encourage reporting initiatives and client innovations.
  • Liaise with outside providers in creating and developing management information.
  • Manage escalated issues to completion engaging with appropriate stakeholders.
  • Complete regular client surveys via telephone.
  • Manage and review Q-Audit quarterly cleaning audit process to ensure all sites meet target scores.
  • Review and track plant maintenance and compliance for client.
  • Track budget versus spend and implement corrective actions as required via field-based team.
  • Manage own time effectively to complete all given duties within role.

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