Life at ChessIs Customer Service Your Passion?
In Top 100 Best Companies to Work For, for 10 year
Up to £40,000
Chess are looking for an experienced and results driven Service Delivery Manager to join our Customer Support team based in Alderley Edge. The SDM is responsible for managing a portfolio of customer accounts with annual account revenues between £500k and £4m.
Success in this role will be demonstrated through managing provisioned Chess services to contracted service levels to a customer/portfolio of customers, delivering a high level of customer satisfaction underpinned by CSI initiatives and developing a value-add proposition. Ultimately, you will ensure customer retention, growth and transformation is delivered over the contract period.
The SDM will fully understand the contract, commercials and SLA's/KPI's within their Customer portfolio and support the understanding of these within the wider Chess business.
In Top 100 Best Companies to Work For, for 10 years
Chess are one of the UK’s leading Voice, Connect, Cloud, Cybersecurity and Digital solution providers, helping over 30,000 businesses grow through innovative technology and expert advice.
Not only do we pride ourselves on our award-winning service, we are also extremely proud to have been placed in ‘The Sunday Times 100 Best Companies to Work For’ for 10 consecutive years.
“a GREAT place to work, a GREAT place to be a customer”
Duties to include but not restricted to:
Skills & Qualities you will need to demonstrate:
Main skillset of role:
Basic salary: Up to £40,000 depending on experience
Benefits include: Pension, Health Care, Life Assurance and Loyalty Scheme, Company Online Benefits – where you can save money on almost all of your lifestyle expenses from buying a car to eating out in a restaurant. In addition, we offer free food each day for breakfast club (and lunch at certain sites) and we have wellbeing social clubs with the options to do things such as Yoga, Running, walking.
Hours: 37½ hours per week Monday to Friday, normal office hours apply.
Holiday Allowance: 20 days paid holiday p.a. increased upon anniversaries, ultimately to 24 days p.a., plus public holidays.
“Play Your Part”
Our growth creates opportunity for everyone to progress their career, to develop knowledge and skill, to gain reward and recognition and to maximise their potential. The growth and success of our people ensures the growth and success of our business. We believe that “if you’re not growing, we’re not growing”.
If you are looking for a career that brings exciting challenges and opportunities, then Chess is the place for you.
Please email your CV and covering letter to our Recruitment Department at: firstname.lastname@example.org.
The number of jobs in each salary range for all:
Up to £40,000 per annum depending on experience
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