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Reception Manager

Salary:
25000 per year
Location:
Hyde Park
Company:
Guoman

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Reception Manager

Permanent

39 hours per week

Drawing on the legacy of the guests who stayed here in decades past " and an inspiration to those who are yet to write their own story " Hard Rock Hotel London at Hyde Park stands alone as a haven for music lovers and cultural explorers everywhere.

Located on the corner of Oxford Street and Park Lane, we pay tribute to former residents such as Jimi Hendrix, Diana Ross, Bob Dylan and Buddy Holly with an incredible memorabilia collection and original artwork in every bedroom.

The hotel boasts an onsite Hard Rock Cafe, Hard Rock Cocktail Bar, Hotel GMT Bar and a Rock Royalty Lounge. So, whether our guests are ready to rock London’s nightlife, enjoy a well-earned family holiday, host that all-important business meeting or indulge in a romantic evening for two, they will find everything they need " because, in the end, everyone wants to be treated like a rock star.

The Role

Are you a manager who puts guests at the heart of your business? Who really listens to and focuses on their needs? Can you take full responsibility for the Reception team and use your motivating skills to ensure every guest has an exceptional experience? If you answered yes, then we want to hear from you.

You will be expected to show excellent leadership skills and a track record of delivering results through your people. You will be responsible for delivering a seamless experience at the reception desk for every guest as well and dealing with any queries that may arise, related to your department or not. Passion for guest service is essential as is a real interest in stretching the performance of your team, as you will be responsible for recruiting, training and developing your people. The role also has a sales element, so you should be confident driving sales at the desk and through your team.

What we look for

There are no scripts to memorise, no sleepy music, no boring uniforms. We want you to bring your style, creativity and personality to work and help us deliver amplified guest service that rocks.

We would love to hear from you if:

* You have a genuine passion for the hospitality industry and for delivering exceptional customer service

* You have a fantastic personality and love helping to create great experiences

* Insert role specific criteria here

* Insert role specific criteria here

* Insert role specific criteria here

What's in it for you?

* 20 days holiday plus 8 Bank Holidays

* Discounted rates on hotel rooms, food and drink across the glh group

* Interest free season ticket loans (conditions apply)

* Access to a 24/7 Employee Assistance Program

* Long Service Awards

* Pension and Healthcare Schemes

* Generous recommend a friend scheme

* Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal

* Wonderful Person of the month scheme with cash prizes

* Childcare vouchers

* Staff refreshments on shift

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