To provide support based from our HQ office in Bank, support 500 users globally
This role will work closely with the Head of IT and is responsible for the support, maintenance and administration of the system. Activities will include processing accounts, day-to-day administration, supporting end users and super users within business functions.
Identify, recommend and gain commitment for new products and solutions that meet our business requirements by demonstrating the value they will deliver.
Ensuring all Technical documentation is up to date and accurate.
Actively participate in self-development and in development of others
Work on the Helpdesk to the agreed standard and format exchanging knowledge and problem solving.
You will demonstrate a strong technical ability to provide expert and timely support. Equally important, you must have a positive, solution focused attitude, a genuine enthusiasm for problem solving and take pride in delivering excellent customer service.
Attention to detail, the ability to pick up procedures quickly and, to continually innovate to improve our business is key. You will be encouraged to be approachable and build relationships across all levels and have the confidence to push back or challenge the status quo when required.
For individuals that are proactive, eager to learn and enjoy taking on more responsibility, this position offers exciting career progression.
Key Technical Skills:
Knowledge of virtualisation technologies - Must
DNS (Ability to admin/troubleshoot)
Active Directory (admin and setup)
Networking and security support
Cisco Meraki – Highly Desirable
Attention to Detail
Have the ability to talk to users at all levels right up to CxO/Board
Have the ability to talk to users with different technical knowledge.
The number of jobs in each salary range for all: