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Solutions architect

Patients Know Best

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Do you want to fix healthcare? Join the Patients Know Best business development team as we help health economies to transform care delivery for the benefit of patients. Too many institutions do things to the patient rather than with the patient. They focus on the institution, the disease, the region, the task or the app. And they forget the patient.

PKB’s customers focus on the patient. They have committed to recentering their care around the patient.

That is why NHS England’s central funding for personal health records chose only PKB as the platform mature enough for national roll-out. And it’s also why PKB is already the UK’s most widely used patient portal.

But transformation is hard so our customers need you. Change needs champions and our business development team is full of champions who find and nurture more champions. Each of us has experienced first hand - as a professional looking after patients or as a person looking after loved ones - how bad health care delivery can sometimes be. Each of us is patient-impatient: impatient enough with health care to refuse to accept its failings of patients, whilst also remaining patient enough to help bring the required transformation of the system.

The job is hard and big: your customer needs to make big changes with limited budgets - you will help to enable these changes for entire health economies, affecting 100,000s of people at each customer site. The job is both detailed and visionary: one day you will be with our developers understanding the details for a new FHIR API; this gives patients all their data quickly and safely. Another day you will be with the Chief Information Officer getting the timetable right for all patients to see all data.

PKB’s roll-out in North West London makes it the UK’s largest patient portal. It has proven clinical benefits with East Surrey Hospital generating £4 million of cost savings. We are now hiring integration specialists to bring PKB to more patients more quickly.

The successful candidate for this role will work alongside our business team members across the U.K.. They will need you to have a deep understanding of the interoperability market in the U.K. and beyond. The role is based from home and requires some travel.

Position Responsibilities:

  • Lead technical and requirements sessions with the clients/stakeholders to provide technology solutions and recommendations.
  • Build and maintain system and application architecture, standards and best practices documentation.
  • Tender qualification and bid writing.
  • Perform architecture reviews and develop joint solutions with partners.
  • Represent the IT function in sales and customer meetings.
  • Partner with key stakeholders, including client/prospect IT leaders, developers, architects and others, to shape business requirements and provide ongoing communication through project execution.
  • Work with client services teams to manage technical aspects of implementations, systems / information security and new feature deployment.
  • Gain knowledge of the customer’s technical environment / processes and effectively communicate technical requirements.
  • Collaborate with the sales and marketing teams to create best in class product demonstrations.
  • Thought leadership - create white papers and blogs. Present at speaking engagements.
  • Industry activity - attend conferences, connectathons etc to build market presence.
  • Analyze complex business needs presented by our product management and customers, recommending innovative technical solutions.
  • Work with product management and engineering to prioritize technical features and enhancements.
  • Guide the software development of key product capabilities, including client-specific customizations and integrations alongside overall product evolution.
  • Gather feedback from industry, clients, prospects. Communicate this to product management in order to influence strategy and roadmap.
  • Manage product pipeline and articulate this to both internal and external audiences.
  • Contribute to both feature and functional strategy - BI, FHIR, etc.


  • Five years of solid clinical informatics project and software experience.
  • Excellent organizational, communication, analytical and project management skills.
  • FHIR, HL7 v2, IHE interoperability expertise.
  • Experience developing/monitoring interfaces on industry standard integration engine.
  • Experience with databases.
  • Experience working with clinicians in a hospital environment.
  • Excellent in handling a wide range of activities with equal efficiency and focus in order to achieve the desired goals on time.


This position offers a competitive compensation and benefits package:

  • Salary commensurate with experience and achievements.
  • 5 weeks vacation (prorated) + 8 days for national holidays.
  • Mobile phone allowance.
  • Pension.

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