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Housing Officer

Torus Group

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We are an ambitious and well-established housing group with deep roots in our three heartland areas of Liverpool, St Helens and Warrington.

One of the largest landlords in the North West, we have 1,500 staff, manage more than 40,000 homes, support around than 64,000 customers and invest at least £5m a year into local communities and life changing causes.

A social organisation with a commercial focus generating income to drive our activities and deliver lasting change, Torus is at once landlord, property developer, commercial contractor and social entrepreneur.

This is an exciting opportunity to work as part of Torus South Area Housing Team providing administrative support to the Area Housing Manager and local housing team.

This is an important role in which you will:

Working as part of a team the Housing Officer will deliver a whole range of housing services to Torus tenants, leaseholders and customers, dealing with enquiries and offering advice on all aspects of housing management.

Experience and knowledge of tenancy management and dealing with the key changes that occur throughout the life of a tenancy is essential.

To be successful in this role you will:

The Housing Officers role will also include dealing with neighbour disputes, tackling anti-social behaviour and requires a sound understanding of tenancy enforcement to competently manage various breaches of tenancy.

The Housing Officer will be expected to work in partnership with the City Council, Ward Members, other housing providers, tenants associations and a range of external partners to support individual tenants and to improve outcomes for tenants within the wider neighbourhood.

Participating in a range of initiatives including Impact Days, promoting rent first, attending partnership working groups and neighbourhood meetings.

The role demands excellent communication skills and an ability to deal with customers delivering excellent standards of customer care.

Working in a challenging but exciting environment the post holder will need an ability to organise and prioritise workloads along with problem solving skills.

Great Torus people share qualities we value highly. They are problem-solvers, able to work well within our team. They are open, honest and committed to doing the right thing at all times, and they always look for ways to do things better, focused on making sure we achieve our aims. If you can share our way of working, you’ll enjoy working with us.

In return, we offer a modern workplace that is challenging, supportive and gives you room to grow your skills – along with a package of benefits that shows how much we value your contribution and care about your wellbeing.

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