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Administration & Customer Service Assistant

£8,538 - £9,060 per annum
Field Studies Council

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Job Description

This is a part time Administrative position, working 20 hours per week, based in a beautiful rural location near the beach at FSC Slapton, Nr Kingsbridge.

You will be working as part of a small friendly team in a busy outdoor education centre.

Overall Job Purpose:

To assist in all customer service duties; ensuring a proactive and professional administrative support service is delivered to external customers, internal colleagues and teams. As the first point of contact for customers visiting, telephoning and emailing the learning location, it is imperative that the post holder delivers the highest level of customer service and care at all times.

Although primarily office based, this is essentially a pro-active role which will require moderate physical effort, i.e. moving office files and intensive periods of time spent working on computer systems.

Key responsibilities:

  • Liaising with customers before and during their visit to ensure that all customers are asked to re-book before departing the Centre to meet re-booking targets
  • Providing excellent customer care to residents and day visitors alike from our Reception
  • Ensuring all telephone calls and emails coming into the learning location are handled in a professional and timely manner
  • Ensuring all enquiries that cannot be dealt with are passed to a senior colleague as appropriate
  • Assisting in the provision of administrative support for the smooth running of the learning location
  • Preparing for and meeting groups on arrival to welcome and show in to rooms
  • Creating and maintaining positive working relationships with internal and external customers and colleagues, to ensure effective communication and co-operative working
  • Keeping accurate records of booking details and proficiently handling subsequent booking correspondence
  • Assisting with promoting the work of the learning location and its programmes to potential customers
  • Assisting senior staff in the preparation of the learning location’s duty/on-call rota
  • Co-ordinating transport arrangements for visits, including organising FSC vehicles, hire vehicles and coach firms
  • Allocating accommodation for visiting groups
  • Taking notes/minutes of staff meetings and other learning location meetings as necessary
  • Following policies and procedures, in particular observing the importance of confidentiality
  • Undertaking other routine administrative tasks in a timely and efficient manner, e.g. filing, petty cash handling and record keeping
  • Processing and distributing mail (internal and external)
  • Maintaining an up-to-date knowledge and understanding of all areas of the learning location’s work in order to respond knowledgeably to enquiries from the public or members of learning location staff
  • Following accurately the administrative procedures and systems and make recommendations as appropriate
  • Dealing with lost property

The closing date for receipt of your completed application is 12 noon on Friday 4th October 2019

Interviews are scheduled to take place at FSC Slapton in the week commencing 7th October 2019

Shortlisted applicants will be contacted by telephone or email

To apply please visit our website at https://www.field-studies-council.org/vacancies.aspx


  • Holidays - 28 day inc bank holidays (pro-rata)
  • Pension
  • Sick Pay
  • Employee Assistance programme
  • Life Assurance
  • Health Cash Plan
  • Friendly Team
  • Free Tea & Coffee
  • Workwear provided
  • Free parking

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