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Christmas Retail Advisor, Chester - Jo Malone London

Location:
Chester
Company:
The Estee Lauder Companies

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**Christmas Retail Advisor, Chester - Jo Malone London**



**Brand:** Jo Malone London



**Description**



**Role: Christmas Retail Advisor**



**Location: Jo Malone London store in Chester**



**R** **eports to: Retail Management Team**



**We're looking for confident, engaging, and proactive retail advisors, with excellent communication skills and a passion for providing great service to join our Chester store team over the Christmas period. You'll be positive ambassador for the Jo Malone brand of luxury British sophistication and style, delivering exceptional customer service and maintaining store standards over the busy holiday period. If you're looking for a rewarding part-time/seasonal role with flexible hours, in a heritage fragrance company, apply now!**



**Job Summary**



A Christmas Team Member is responsible for supporting the store team in seeking opportunities to maximise sales and profitability over the retail peak trading calendar



They are accountable for achieving this by;



+ Reflecting a credible and professional Brand image to all internal and external consumers at all times

+ Maximising sales through selling, providing excellent service and retail standards



**Sales and Consumer Service**



+ Consistently deliver Brand service and sales expectations at all times

+ Process till transactions effectively, accurately and efficiently; manage queues, as necessary

+ Answer the phone in the correct manner and deal with consumer queries accurately

+ Tailor make experience to meet consumer needs providing alternatives and additional items and online, where appropriate

+ Engage and communicate effectively with consumers providing accurate advice

+ Become familiar with daily and weekly store targets; contribute towards meeting these



**Product Knowledge & Retail Standards**



+ Identify features and benefits of products providing consumers with relevant information

+ Adhere to all store/company retail standards

+ Maintain housekeeping standards

+ Support the management team with visual merchandising changes and adhere to the visual merchandising guidelines where appropriate

+ Identify faulty stock where appropriate, and take appropriate action



**Store Operations**



+ Follow Brand/store procedures when receiving, checking and unpacking deliveries and actioning stock movements

+ Store stock as per guidelines and procedures

+ Effectively follow the replenishment process

+ Adhere to daily/weekly deployment rota

+ Keep abreast of company/store information by means of workplace, team briefs, newsletters or any other forums the Brand utilises

+ Adhere to all communicated company standards, Policies and Procedures



**Teamwork**



+ Offer support and assistance to colleagues where appropriate whilst ensuring own responsibilities are fulfilled

+ Treat colleagues as consumers and provide them with the best service possible

+ Display a high standard of conduct, performance and behaviour at all times, in line with company guidelines, policy and procedure



**Security and Health & Safety**



+ Adhere to store/company security Policy and Procedures

+ Adhere to store/company Health & Safety Policy and Procedures ensuring compliance to legal responsibilities and obligations

+ Report observed hazards/maintenance issues to management

+ Follow fire safety procedures and understand how to use associated equipment safely

+ Follow and help to organise evacuation/emergency procedures where appropriate









**Qualifications**



....



**Job:** Retail - Store



**Primary Location:** Europe, Middle East, Africa-GB-ENG-Cheshire West and Chester



**Job Type:** Seasonal Help



**Schedule:** Part-time



**Shift:** 1st (Day) Shift



**Job Number:** 1920195

Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

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